[Freeswitch-users] IVR UI/UX design

[Sam van Herwaarden]

Thanks, all, for the useful input!

On Wed, Oct 14, 2020 at 4:53 PM Avi Marcus <avi at avimarcus.net> wrote:

> As an example: when I call a place for the first time, I have to hear the
> whole menu to see which option sounds closest to what I need.
> Of course by that time I've forgotten which digit it is, and I need to
> listen again.
>
> On Fri, Oct 9, 2020, 5:12 PM Frederic Jean <makafre at gmail.com> wrote:
>
>>
>> - The more options in a menu the more chance your caller will need to
>> have a menu repeated;
>> - Always provide a key to repeat the menu and optimize the waiting time
>> for key input so that callers have enough time;
>>
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