[Freeswitch-users] IVR UI/UX design

[Avi Marcus]

As an example: when I call a place for the first time, I have to hear the
whole menu to see which option sounds closest to what I need.
Of course by that time I've forgotten which digit it is, and I need to
listen again.

On Fri, Oct 9, 2020, 5:12 PM Frederic Jean <makafre at gmail.com> wrote:

>
> - The more options in a menu the more chance your caller will need to have
> a menu repeated;
> - Always provide a key to repeat the menu and optimize the waiting time
> for key input so that callers have enough time;
>
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