[Freeswitch-users] Setting up a call center on FreeSWITCH

[David Villasmil]

That’s right. It’s very flexible.

On Thu, 12 Nov 2020 at 11:38, Sam van Herwaarden <
svanherwaarden at precisionag.org> wrote:

> Thanks! I had noticed mod_callcenter, glad to hear that it's good. It's
> purely a FreeSWITCH application, right? I.e., it doesn't provide any kind
> of user interfaces for interacting with the software - you just configure
> its routing rules in the dialplan and let it take care of incoming calls?
>
> Best,
> Sam
>
> On Wed, Nov 11, 2020 at 4:27 PM David Villasmil <
> david.villasmil.work at gmail.com> wrote:
>
>> Take a look at mod_callcenter. It’s pretty good, and the documentation is
>> good as well.
>>
>> On Wed, 11 Nov 2020 at 12:07, Sam van Herwaarden <
>> svanherwaarden at precisionag.org> wrote:
>>
>>> Hi all,
>>>
>>> Does anyone here have experience setting up call centers on FreeSWITCH?
>>> Is there any open source software that makes this easy?
>>>
>>> Our organization (https://precisionag.org) is likely to have some needs
>>> in this area soon, though I'm still identifying the exact requirements. We
>>> are looking to have inbound traffic on our system processed by a call
>>> center, while also running an automated outbound system on the same number.
>>> I think I have a decent sense of how the dialplan would look, but I have no
>>> experience with things like queueing and don't know what kind of software
>>> is available for managing a call center like this.
>>>
>>> If you do consulting on this, or if you know someone good, it would be
>>> great if you can get in touch.
>>>
>>> Kind regards,
>>> Sam
>>>
>>> _________________________________________________________________________
>>>
>>> The FreeSWITCH project is sponsored by SignalWire https://signalwire.com
>>> Enhance your FreeSWITCH install with disruptive priced SMS and PSTN
>>> services.
>>> Build your next product on our scalable cloud platform.
>>>
>>> Join our online community to chat in real time
>>> https://signalwire.community
>>>
>>> Professional FreeSWITCH Services
>>> sales at freeswitch.com
>>> https://freeswitch.com
>>>
>>> Official FreeSWITCH Sites
>>> https://freeswitch.com/oss
>>> https://freeswitch.org/confluence
>>> https://cluecon.com
>>>
>>> FreeSWITCH-users mailing list
>>> FreeSWITCH-users at lists.freeswitch.org
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>>
>> --
>> Regards,
>>
>> David Villasmil
>> email: david.villasmil.work at gmail.com
>> phone: +34669448337
>> _________________________________________________________________________
>>
>> The FreeSWITCH project is sponsored by SignalWire https://signalwire.com
>> Enhance your FreeSWITCH install with disruptive priced SMS and PSTN
>> services.
>> Build your next product on our scalable cloud platform.
>>
>> Join our online community to chat in real time
>> https://signalwire.community
>>
>> Professional FreeSWITCH Services
>> sales at freeswitch.com
>> https://freeswitch.com
>>
>> Official FreeSWITCH Sites
>> https://freeswitch.com/oss
>> https://freeswitch.org/confluence
>> https://cluecon.com
>>
>> FreeSWITCH-users mailing list
>> FreeSWITCH-users at lists.freeswitch.org
>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>> https://freeswitch.com
>
> _________________________________________________________________________
>
> The FreeSWITCH project is sponsored by SignalWire https://signalwire.com
> Enhance your FreeSWITCH install with disruptive priced SMS and PSTN
> services.
> Build your next product on our scalable cloud platform.
>
> Join our online community to chat in real time
> https://signalwire.community
>
> Professional FreeSWITCH Services
> sales at freeswitch.com
> https://freeswitch.com
>
> Official FreeSWITCH Sites
> https://freeswitch.com/oss
> https://freeswitch.org/confluence
> https://cluecon.com
>
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
> https://freeswitch.com

-- 
Regards,

David Villasmil
email: david.villasmil.work at gmail.com
phone: +34669448337
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