[Freeswitch-users] Setting up a call center on FreeSWITCH

[Sam van Herwaarden]

Thanks! I had noticed mod_callcenter, glad to hear that it's good. It's
purely a FreeSWITCH application, right? I.e., it doesn't provide any kind
of user interfaces for interacting with the software - you just configure
its routing rules in the dialplan and let it take care of incoming calls?

Best,
Sam

On Wed, Nov 11, 2020 at 4:27 PM David Villasmil <
david.villasmil.work at gmail.com> wrote:

> Take a look at mod_callcenter. It’s pretty good, and the documentation is
> good as well.
>
> On Wed, 11 Nov 2020 at 12:07, Sam van Herwaarden <
> svanherwaarden at precisionag.org> wrote:
>
>> Hi all,
>>
>> Does anyone here have experience setting up call centers on FreeSWITCH?
>> Is there any open source software that makes this easy?
>>
>> Our organization (https://precisionag.org) is likely to have some needs
>> in this area soon, though I'm still identifying the exact requirements. We
>> are looking to have inbound traffic on our system processed by a call
>> center, while also running an automated outbound system on the same number.
>> I think I have a decent sense of how the dialplan would look, but I have no
>> experience with things like queueing and don't know what kind of software
>> is available for managing a call center like this.
>>
>> If you do consulting on this, or if you know someone good, it would be
>> great if you can get in touch.
>>
>> Kind regards,
>> Sam
>>
>> _________________________________________________________________________
>>
>> The FreeSWITCH project is sponsored by SignalWire https://signalwire.com
>> Enhance your FreeSWITCH install with disruptive priced SMS and PSTN
>> services.
>> Build your next product on our scalable cloud platform.
>>
>> Join our online community to chat in real time
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>>
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>>
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>> https://freeswitch.com/oss
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>
> --
> Regards,
>
> David Villasmil
> email: david.villasmil.work at gmail.com
> phone: +34669448337
> _________________________________________________________________________
>
> The FreeSWITCH project is sponsored by SignalWire https://signalwire.com
> Enhance your FreeSWITCH install with disruptive priced SMS and PSTN
> services.
> Build your next product on our scalable cloud platform.
>
> Join our online community to chat in real time
> https://signalwire.community
>
> Professional FreeSWITCH Services
> sales at freeswitch.com
> https://freeswitch.com
>
> Official FreeSWITCH Sites
> https://freeswitch.com/oss
> https://freeswitch.org/confluence
> https://cluecon.com
>
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
> https://freeswitch.com
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