<div dir="auto">That’s right. It’s very flexible.</div><div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, 12 Nov 2020 at 11:38, Sam van Herwaarden <<a href="mailto:svanherwaarden@precisionag.org">svanherwaarden@precisionag.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div dir="ltr"><div>Thanks! I had noticed mod_callcenter, glad to hear that it's good. It's purely a FreeSWITCH application, right? I.e., it doesn't provide any kind of user interfaces for interacting with the software - you just configure its routing rules in the dialplan and let it take care of incoming calls?</div><div><br></div><div>Best,</div><div>Sam<br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Nov 11, 2020 at 4:27 PM David Villasmil <<a href="mailto:david.villasmil.work@gmail.com" target="_blank">david.villasmil.work@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div dir="auto">Take a look at mod_callcenter. It’s pretty good, and the documentation is good as well.</div><div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, 11 Nov 2020 at 12:07, Sam van Herwaarden <<a href="mailto:svanherwaarden@precisionag.org" target="_blank">svanherwaarden@precisionag.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div dir="ltr"><div>Hi all,</div><div><br></div><div>Does anyone here have experience setting up call centers on FreeSWITCH? Is there any open source software that makes this easy?</div><div><br></div><div>Our organization (<a href="https://precisionag.org" target="_blank">https://precisionag.org</a>) is likely to have some needs in this area soon, though I'm still identifying the exact requirements. We are looking to have inbound traffic on our system processed by a call center, while also running an automated outbound system on the same number. I think I have a decent sense of how the dialplan would look, but I have no experience with things like queueing and don't know what kind of software is available for managing a call center like this.<br></div><div><br></div><div> If you do consulting on this, or if you know someone good, it would be great if you can get in touch.</div><div><br></div><div>Kind regards,</div><div>Sam</div><div><br></div></div>
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<a href="https://freeswitch.com" rel="noreferrer" target="_blank">https://freeswitch.com</a></blockquote></div></div>-- <br><div dir="ltr"><div dir="ltr"><div>Regards,</div><div><br></div>David Villasmil<div>email: <a href="mailto:david.villasmil.work@gmail.com" target="_blank">david.villasmil.work@gmail.com</a></div><div>phone: +34669448337</div></div></div>
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<a href="https://freeswitch.com" rel="noreferrer" target="_blank">https://freeswitch.com</a></blockquote></div></div>-- <br><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div>Regards,</div><div><br></div>David Villasmil<div>email: <a href="mailto:david.villasmil.work@gmail.com" target="_blank">david.villasmil.work@gmail.com</a></div><div>phone: +34669448337</div></div></div>