[Freeswitch-users] Dropped calls

[David Villasmil]

No problem Sean,

Did you enable mod_xml_cdr? If so, you should have an xml file for every
call that goes through FS in /var/log/freeswitch/xml_cdrs
In that file you will find several rtp statistics.

You can enable it by un commenting it from autoload_configs/modules.xml

Hope that helps.

David

On Thu, 6 Feb 2020 at 14:56, Sean Devoy <sdevoy at bizfocused.com> wrote:

> Hi David,
>
> Thank you very much for the response.  I am afraid I must ask you to break
> that down as it is “beyond my pay grade.” Sorry for being such a novice.
>
> “Get the xml cdrs for those dropped calls” – Where do I get these?  From
> the freeswith.log?
>
> “check the rtp statistics” – Where? How?
>
>
>
> Thanks,
>
> Sean
>
>
>
> *From:* FreeSWITCH-users <freeswitch-users-bounces at lists.freeswitch.org> *On
> Behalf Of *David Villasmil
> *Sent:* Wednesday, February 5, 2020 7:10 PM
> *To:* FreeSWITCH Users Help <freeswitch-users at lists.freeswitch.org>
> *Subject:* Re: [Freeswitch-users] Dropped calls
>
>
>
> Get the xml cdrs for those dropped calls and check the rtp statistics.
> Might you you a clue.
>
>
>
> On Wed, 5 Feb 2020 at 10:25, Sean Devoy <sdevoy at bizfocused.com> wrote:
>
> Hi,
>
>
>
> I have a customer that has reported LOTS of dropped calls over a 6-month
> period.  She claims several a day. I have replaced the phone and the
> network cabling with no change.  I have reviewed many log files.  There are
> no errors reported and the calls all end with a hang-up, mostly from her
> leg but occasionally the other end.  It happens inbound and outbound. It
> has just occurred to me that if the RTP stopped working, it would appear to
> be a dropped call to the user who would hang-up.  Other users at this site
> report occasional or rare dropped calls, but the main problem is then
> receptionist who clearly gets most of the calls.
>
>
>
> They are NAT connections through a SonicWall firewall that I hate and may
> be the problem.  The server (FS 1.8) is shared with other users/companies
> and is not NAT.
>
>
>
> Does anyone have any suggestions for diagnosing this maddening problem?
>
>
>
> Thank you,
>
> Sean
>
> _________________________________________________________________________
>
> The FreeSWITCH project is sponsored by SignalWire https://signalwire.com
> Enhance your FreeSWITCH install with disruptive priced SMS and PSTN
> services.
> Build your next product on our scalable cloud platform.
>
> Join our online community to chat in real time
> https://signalwire.community
>
> Professional FreeSWITCH Services
> sales at freeswitch.com
> https://freeswitch.com
>
> Official FreeSWITCH Sites
> https://freeswitch.com/oss
> https://freeswitch.org/confluence
> https://cluecon.com
>
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
> https://freeswitch.com
>
> --
>
> Regards,
>
>
>
> David Villasmil
>
> email: david.villasmil.work at gmail.com
>
> phone: +34669448337
> _________________________________________________________________________
>
> The FreeSWITCH project is sponsored by SignalWire https://signalwire.com
> Enhance your FreeSWITCH install with disruptive priced SMS and PSTN
> services.
> Build your next product on our scalable cloud platform.
>
> Join our online community to chat in real time
> https://signalwire.community
>
> Professional FreeSWITCH Services
> sales at freeswitch.com
> https://freeswitch.com
>
> Official FreeSWITCH Sites
> https://freeswitch.com/oss
> https://freeswitch.org/confluence
> https://cluecon.com
>
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
> https://freeswitch.com

-- 
Regards,

David Villasmil
email: david.villasmil.work at gmail.com
phone: +34669448337
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.freeswitch.org/pipermail/freeswitch-users/attachments/20200206/de8e25a5/attachment.html>