[Freeswitch-users] Dropped calls

Sean Devoy sdevoy at bizfocused.com
Thu Feb 6 19:30:23 UTC 2020

Hi David,
Thank you very much for the response.  I am afraid I must ask you to break that down as it is “beyond my pay grade.” Sorry for being such a novice.
“Get the xml cdrs for those dropped calls” – Where do I get these?  From the freeswith.log?
“check the rtp statistics” – Where? How?


From: FreeSWITCH-users <freeswitch-users-bounces at lists.freeswitch.org> On Behalf Of David Villasmil
Sent: Wednesday, February 5, 2020 7:10 PM
To: FreeSWITCH Users Help <freeswitch-users at lists.freeswitch.org>
Subject: Re: [Freeswitch-users] Dropped calls

Get the xml cdrs for those dropped calls and check the rtp statistics. Might you you a clue.

On Wed, 5 Feb 2020 at 10:25, Sean Devoy <sdevoy at bizfocused.com<mailto:sdevoy at bizfocused.com>> wrote:

I have a customer that has reported LOTS of dropped calls over a 6-month period.  She claims several a day. I have replaced the phone and the network cabling with no change.  I have reviewed many log files.  There are no errors reported and the calls all end with a hang-up, mostly from her leg but occasionally the other end.  It happens inbound and outbound. It has just occurred to me that if the RTP stopped working, it would appear to be a dropped call to the user who would hang-up.  Other users at this site report occasional or rare dropped calls, but the main problem is then receptionist who clearly gets most of the calls.

They are NAT connections through a SonicWall firewall that I hate and may be the problem.  The server (FS 1.8) is shared with other users/companies and is not NAT.

Does anyone have any suggestions for diagnosing this maddening problem?

Thank you,

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David Villasmil
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