[Freeswitch-users] Dropped calls

David Villasmil david.villasmil.work at gmail.com
Thu Feb 6 00:10:07 UTC 2020

Get the xml cdrs for those dropped calls and check the rtp statistics.
Might you you a clue.

On Wed, 5 Feb 2020 at 10:25, Sean Devoy <sdevoy at bizfocused.com> wrote:

> Hi,
> I have a customer that has reported LOTS of dropped calls over a 6-month
> period.  She claims several a day. I have replaced the phone and the
> network cabling with no change.  I have reviewed many log files.  There are
> no errors reported and the calls all end with a hang-up, mostly from her
> leg but occasionally the other end.  It happens inbound and outbound. It
> has just occurred to me that if the RTP stopped working, it would appear to
> be a dropped call to the user who would hang-up.  Other users at this site
> report occasional or rare dropped calls, but the main problem is then
> receptionist who clearly gets most of the calls.
> They are NAT connections through a SonicWall firewall that I hate and may
> be the problem.  The server (FS 1.8) is shared with other users/companies
> and is not NAT.
> Does anyone have any suggestions for diagnosing this maddening problem?
> Thank you,
> Sean
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David Villasmil
email: david.villasmil.work at gmail.com
phone: +34669448337
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