[Freeswitch-users] Shared Lines not working on 1.8

Sun May 19 21:13:06 UTC 2019

HI Mario,

Thanks for the response.  VM is not an issue here.
This has been working for this customer for well over 2 years on FS version 1.2.22.  This customer insists his employees are too stupid to learn to transfer a call.

His requirements:

  1.  Both Phones must ring
  2.  Either phone can answer
  3.  They must be able to put the call on hold and yell for someone to “Pick line 1” on the other phone.

It seems so simple, but he is beginning to think we can’t hit our a$$ regarding phone service.  This is a deli that does lots of deliveries, so it is critical to his business.

Thanks,
Sean

From: FreeSWITCH-users <freeswitch-users-bounces at lists.freeswitch.org> On Behalf Of mario_fs
Sent: Sunday, May 19, 2019 3:32 PM
To: FreeSWITCH Users Help <freeswitch-users at lists.freeswitch.org>
Subject: Re: [Freeswitch-users] Shared Lines not working on 1.8

When I set multiple-registrations for Bria push servers last year I found I had to restart FreeSwitch. BTW, when I used multiple registrations for actual phone years ago I had a lot of issues. I wound up simply using a shared VM mailbox and MWI indicator and use separate extension numbers, no more problems.
Mario G

On May 15, 2019, at 9:22 AM, Sean Devoy <sdevoy at bizfocused.com<mailto:sdevoy at bizfocused.com>> wrote:

No change.  Is sofia profile internal rescan all that’s required or do I have to restart FS?
Any other params?

From: FreeSWITCH-users <freeswitch-users-bounces at lists.freeswitch.org<mailto:freeswitch-users-bounces at lists.freeswitch.org>>On Behalf Of Sean Devoy
Sent: Wednesday, May 15, 2019 11:57 AM
To: FreeSWITCH Users Help <freeswitch-users at lists.freeswitch.org<mailto:freeswitch-users at lists.freeswitch.org>>
Subject: Re: [Freeswitch-users] Shared Lines not working on 1.8

Answered the wrong question, sorry. I have now also set:
    <param name="multiple-registrations" value="true"/>

From: FreeSWITCH-users <freeswitch-users-bounces at lists.freeswitch.org<mailto:freeswitch-users-bounces at lists.freeswitch.org>>On Behalf Of Sean Devoy
Sent: Wednesday, May 15, 2019 11:49 AM
To: FreeSWITCH Users Help <freeswitch-users at lists.freeswitch.org<mailto:freeswitch-users at lists.freeswitch.org>>
Subject: Re: [Freeswitch-users] Shared Lines not working on 1.8

Thank you Abaci.

I have added:
<param name="manage-shared-appearance" value="true"/>

From: FreeSWITCH-users <freeswitch-users-bounces at lists.freeswitch.org<mailto:freeswitch-users-bounces at lists.freeswitch.org>>On Behalf Of Abaci B
Sent: Wednesday, May 15, 2019 11:34 AM
To: FreeSWITCH Users Help <freeswitch-users at lists.freeswitch.org<mailto:freeswitch-users at lists.freeswitch.org>>
Subject: Re: [Freeswitch-users] Shared Lines not working on 1.8

what do you have in your sip profile for "multiple-registrations" param?

On Wed, May 15, 2019 at 11:25 AM Sean Devoy <sdevoy at bizfocused.com<mailto:sdevoy at bizfocused.com>> wrote:
UPDATE:

I just noticed that in “show registrations” the phone logged in to each extension is switching back and forth.  Perhaps there is something new about allowing multiple phones login to the same extension?

Sean

From: FreeSWITCH-users <freeswitch-users-bounces at lists.freeswitch.org<mailto:freeswitch-users-bounces at lists.freeswitch.org>>On Behalf Of Sean Devoy
Sent: Wednesday, May 15, 2019 10:41 AM
To: FreeSWITCH Users Help <freeswitch-users at lists.freeswitch.org<mailto:freeswitch-users at lists.freeswitch.org>>
Subject: [Freeswitch-users] Shared Lines not working on 1.8

Hi,

I just switched a customer from our version 1.4 server to our 1.8 server.  They have 2 phones programmed with the same 3 shared extensions.  The only change made was the FQDN they login to.  In show registrations, I only see one login for each extension.  The status on the phones all say registered.  When called, only one of the 2 phones rings.

This customer is a restaurant whose employees can’t handle “transfer”, they insist on only using “hold” and pick up.
The phones are cisco, nat’ed and the server is not nat’ed.  The phones are configured for Shared lines as well.

This is sort of urgent.  Please help if you can.

Many thanks,
Sean

Sample User Dir entry:
    <user id="201">
      <variables>
        <variable name="outbound_caller_id_name" value="All About Lunch"/>
        <variable name="outbound_caller_id_number" value="4106671100"/>
        <variable name="internal_caller_id_name" value="A.A.L."/>
        <variable name="internal_caller_id_number" value="201"/>
        <variable name="user_context" value="from-internal-AAL"/>
        <variable name="accountcode" value="AAL"/>
        <variable name="callgroup" value="1"/>
        <variable name="sip-force-contact" value="NDLB-connectile-dysfunction"/>
      </variables>
      <params>
        <param name="manage-shared-appearance" value="true" />
        <param name="multiple-registrations" value="true"/>
      </params>
    </user>

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_________________________________________________________________________

The FreeSWITCH project is sponsored by SignalWire https://signalwire.com
Enhance your FreeSWITCH install with disruptive priced SMS and PSTN services.
Build your next product on our scalable cloud platform.

Join our online community to chat in real time https://signalwire.community

Professional FreeSWITCH Services
sales at freeswitch.com<mailto:sales at freeswitch.com>
https://freeswitch.com

Official FreeSWITCH Sites
https://freeswitch.com/oss
https://freeswitch.org/confluence
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FreeSWITCH-users mailing list
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