[Freeswitch-users] How to use originate command call to number and then bridge to call center module

[David Villasmil]

If i were you, I'd just use newfies dialer. Much much easier.

On Fri, Sep 7, 2018, 19:33 Do Nguyen Ha <donguyenha at gmail.com> wrote:

> Thank you for your comments
>
> On Thu, Sep 6, 2018 at 12:01 AM Matthew Grooms <matthew at brightfire.net>
> wrote:
>
>> On 9/4/2018 8:24 PM, Do Nguyen Ha wrote:
>> > thank you for sharing your experience
>> >
>> > my goal is simple auto calling from esl to a list of numbers(callers)
>> > when callers answer phone and then i will bridge to callcenter module
>> >
>> > to check the callers answer or not of originate command, i use the
>> > event-name "BACKGROUND_JOB". the message body to check is "_body":
>> > "-ERR USER_BUSY\n"/"-ERR NO_ANSWER\n"/"-ERR
>> DESTINATION_OUT_OF_ORDER\n"...
>> >
>>
>> I believe those are based on the SIP response codes. You should check
>> out the commercial AMD module which will help you detect if you've
>> reached a human or a machine ...
>>
>> https://freeswitch.org/confluence/display/FREESWITCH/mod_com_amd
>>
>> > to check the callers is answered by the agents of callcenter i use the
>> > event-name "CUSTOM" and event-name  "bridge-agent-start"
>> >
>> > that is my dial manger logic
>> >
>> > is there any suggestion
>> >
>>
>> Sounds like your on the right path. But in my experience, dialer logic
>> has less to do with overcoming technical challenges and more to do with
>> adhering to the legal requirements associated with outbound dialing.
>>
>> -Matthew
>>
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