[Freeswitch-users] How to use originate command call to number and then bridge to call center module

[Do Nguyen Ha]

Thank you for your comments

On Thu, Sep 6, 2018 at 12:01 AM Matthew Grooms <matthew at brightfire.net>
wrote:

> On 9/4/2018 8:24 PM, Do Nguyen Ha wrote:
> > thank you for sharing your experience
> >
> > my goal is simple auto calling from esl to a list of numbers(callers)
> > when callers answer phone and then i will bridge to callcenter module
> >
> > to check the callers answer or not of originate command, i use the
> > event-name "BACKGROUND_JOB". the message body to check is "_body":
> > "-ERR USER_BUSY\n"/"-ERR NO_ANSWER\n"/"-ERR
> DESTINATION_OUT_OF_ORDER\n"...
> >
>
> I believe those are based on the SIP response codes. You should check
> out the commercial AMD module which will help you detect if you've
> reached a human or a machine ...
>
> https://freeswitch.org/confluence/display/FREESWITCH/mod_com_amd
>
> > to check the callers is answered by the agents of callcenter i use the
> > event-name "CUSTOM" and event-name  "bridge-agent-start"
> >
> > that is my dial manger logic
> >
> > is there any suggestion
> >
>
> Sounds like your on the right path. But in my experience, dialer logic
> has less to do with overcoming technical challenges and more to do with
> adhering to the legal requirements associated with outbound dialing.
>
> -Matthew
>
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