[Freeswitch-users] Shared presence not working with callcenter application of Freeswitch

[sagar malam]

Any update on this ?
Has anyone got this working? I have tested this with FS 1.6.20
without success.

On Thu, Oct 18, 2018 at 3:54 PM sagar malam <sagarmalam at gmail.com> wrote:

> Yes.
> Below parameters are enabled :
> manage-presence
> manage-shared-appearance
> dbname = share_presence
>
> On Sat, Oct 13, 2018 at 4:07 AM Michael Jerris <mike at jerris.com> wrote:
>
>> Is manage presense enabled?
>>
>> On Oct 10, 2018, at 5:29 AM, sagar malam <sagarmalam at gmail.com> wrote:
>>
>> I have already tried that setting along with sip_invite_domain.But
>> without any success.Further when i enable SLA and Presence debug , i dont
>> see any SLA / presence logs which appears in case of one to one calls.
>>
>> On Wed, Oct 10, 2018 at 4:54 AM Shaun Stokes <
>> shaun.stokes at itec-support.co.uk> wrote:
>>
>>> You need to set the presence_id variable of your agent when you bridge
>>> to the agent in the agent contact field.
>>>
>>> Shaun
>>>
>>> Get Outlook for iOS <https://aka.ms/o0ukef>
>>> ------------------------------
>>> *From:* 20110170300n behalf of
>>> *Sent:* Tuesday, October 9, 2018 19:48
>>> *To:* FreeSWITCH Users Help
>>> *Subject:* [Freeswitch-users] Shared presence not working with
>>> callcenter application of Freeswitch
>>>
>>> I am facing issue related to presence/ shared presence for agents in
>>> callcenter(mod_callcenter).
>>> Suppose we are dialling a user 1001 at example.com and it is a shared user
>>> in two phones. Shared presence works perfectly if we directly dial
>>> extension 1001.
>>>
>>> But if same extension is configured as agent of callcenter and call is
>>> bridged to agent(extension) through callcenter, shared presence does not
>>> work. Freeswitch does not generate notify for agent state change.
>>>
>>> Is this expected behaviour ? If not then what can fix this ?
>>>
>>> Thanks in advance
>>>
>>
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>
>

-- 
Thanks,

Sagar
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