[Freeswitch-users] Shared presence not working with callcenter application of Freeswitch

[sagar malam]

Yes.
Below parameters are enabled :
manage-presence
manage-shared-appearance
dbname = share_presence

On Sat, Oct 13, 2018 at 4:07 AM Michael Jerris <mike at jerris.com> wrote:

> Is manage presense enabled?
>
> On Oct 10, 2018, at 5:29 AM, sagar malam <sagarmalam at gmail.com> wrote:
>
> I have already tried that setting along with sip_invite_domain.But without
> any success.Further when i enable SLA and Presence debug , i dont see any
> SLA / presence logs which appears in case of one to one calls.
>
> On Wed, Oct 10, 2018 at 4:54 AM Shaun Stokes <
> shaun.stokes at itec-support.co.uk> wrote:
>
>> You need to set the presence_id variable of your agent when you bridge to
>> the agent in the agent contact field.
>>
>> Shaun
>>
>> Get Outlook for iOS <https://aka.ms/o0ukef>
>> ------------------------------
>> *From:* 20110170300n behalf of
>> *Sent:* Tuesday, October 9, 2018 19:48
>> *To:* FreeSWITCH Users Help
>> *Subject:* [Freeswitch-users] Shared presence not working with
>> callcenter application of Freeswitch
>>
>> I am facing issue related to presence/ shared presence for agents in
>> callcenter(mod_callcenter).
>> Suppose we are dialling a user 1001 at example.com and it is a shared user
>> in two phones. Shared presence works perfectly if we directly dial
>> extension 1001.
>>
>> But if same extension is configured as agent of callcenter and call is
>> bridged to agent(extension) through callcenter, shared presence does not
>> work. Freeswitch does not generate notify for agent state change.
>>
>> Is this expected behaviour ? If not then what can fix this ?
>>
>> Thanks in advance
>>
>
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