[Freeswitch-users] mod_callcenter - How to skip busy agents not on a mod_callcenter call?

[Gregor Nanger]

This is implemented in 1.9

2017-10-06 16:03 GMT+02:00 Shaun Stokes <shaun.stokes at itec-support.co.uk>:

> This would be a great solution, however just tried testing and it doesn't
> currently work in our environment on FreeSWITCH 1.6.19 we get "Invalid
> Application callcenter_track".
>
> I can see the changes have been committed: https://freeswitch.
> org/fisheye/changelog/freeswitch?cs=15a232b5bb4e2a0f83c84469b549c9
> adcc1ce280
>
> We'll do a bit more digging and will post back with the results.
>
> Thanks,
> Shaun
>
> ------------------------------
> *From:* FreeSWITCH-users [freeswitch-users-bounces at lists.freeswitch.org]
> on behalf of António Silva [asilva at wirelessmundi.com]
> *Sent:* 06 October 2017 14:06
> *To:* freeswitch-users at lists.freeswitch.org
> *Subject:* Re: [Freeswitch-users] mod_callcenter - How to skip busy
> agents not on a mod_callcenter call?
>
> Possible solution:
>
> <action application="callcenter_track" data="agent1"/>
>
>
> more details in:
>
> https://freeswitch.org/jira/browse/FS-9609
>
>
>
> On 10/06/2017 02:15 PM, Shaun Stokes wrote:
>
> If this isn't possible which at this stage I presume is the case, perhaps
> we could use limit to keep count of the number of calls per extension.
>
> Then we just need a way for mod_callcenter to check the limit, I've tried
> using this in the agent contact string but spaces don't appear to be
> allowed so the contact string ends at hash.
> ${cond(${limit_usage(hash mydomain ext)} >= 1 ? error/user_busy :
> ${sofia_contact(*/ext at mydomain)})}
>
> Any ideas?
>
> Thanks,
> Shaun
> ------------------------------
> *From:* FreeSWITCH-users [freeswitch-users-bounces at lists.freeswitch.org]
> on behalf of Shaun Stokes [shaun.stokes at itec-support.co.uk]
> *Sent:* 06 October 2017 09:22
> *To:* freeswitch-users at lists.freeswitch.org
> *Subject:* [Freeswitch-users] mod_callcenter - How to skip busy agents
> not on a mod_callcenter call?
>
> Hi All,
>
> We've been using mod_callcenter and have experienced issues with agents
> still receiving mod_callcenter calls when on outbound or internal calls
> handled by mod_sofia.
>
> The issue can be worked around by limiting the number of concurrent calls
> per extension and\or disabling call waiting but this doesn't solve the
> problem.
>
> Is there anyway we can skip busy agents using mod_callcenter when they're
> not on a mod_callcenter call?
>
> Thanks,
> Shaun
>
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> --
> Saludos / Regards / Cumprimentos
> António Silva
>
>
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-- 
Gregor Nanger

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