<div dir="ltr"><div class="gmail_default" style="font-family:trebuchet ms,sans-serif">This is implemented in 1.9</div></div><div class="gmail_extra"><br><div class="gmail_quote">2017-10-06 16:03 GMT+02:00 Shaun Stokes <span dir="ltr"><<a href="mailto:shaun.stokes@itec-support.co.uk" target="_blank">shaun.stokes@itec-support.co.uk</a>></span>:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<div style="direction:ltr;font-family:Tahoma;color:#000000;font-size:10pt">This would be a great solution, however just tried testing and it doesn't currently work in our environment on FreeSWITCH 1.6.19 we get "Invalid Application callcenter_track".
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<div>I can see the changes have been committed: <a href="https://freeswitch.org/fisheye/changelog/freeswitch?cs=15a232b5bb4e2a0f83c84469b549c9adcc1ce280" target="_blank">https://freeswitch.<wbr>org/fisheye/changelog/<wbr>freeswitch?cs=<wbr>15a232b5bb4e2a0f83c84469b549c9<wbr>adcc1ce280</a></div>
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<div>We'll do a bit more digging and will post back with the results.</div>
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<div>Thanks,</div>
<div>Shaun
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<div id="m_-9059997979778234140divRpF492368" style="direction:ltr"><font face="Tahoma" size="2" color="#000000"><b>From:</b> FreeSWITCH-users [<a href="mailto:freeswitch-users-bounces@lists.freeswitch.org" target="_blank">freeswitch-users-bounces@<wbr>lists.freeswitch.org</a>] on behalf of António Silva [<a href="mailto:asilva@wirelessmundi.com" target="_blank">asilva@wirelessmundi.com</a>]<br>
<b>Sent:</b> 06 October 2017 14:06<br>
<b>To:</b> <a href="mailto:freeswitch-users@lists.freeswitch.org" target="_blank">freeswitch-users@lists.<wbr>freeswitch.org</a><br>
<b>Subject:</b> Re: [Freeswitch-users] mod_callcenter - How to skip busy agents not on a mod_callcenter call?<br>
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<div>Possible solution:<br>
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<action application="callcenter_track" data="agent1"/><br>
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more details in:<br>
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<a class="m_-9059997979778234140moz-txt-link-freetext" href="https://freeswitch.org/jira/browse/FS-9609" target="_blank">https://freeswitch.org/jira/<wbr>browse/FS-9609</a><br>
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<div class="m_-9059997979778234140moz-cite-prefix">On 10/06/2017 02:15 PM, Shaun Stokes wrote:<br>
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<div style="direction:ltr;font-family:Tahoma;color:#000000;font-size:10pt">If this isn't possible which at this stage I presume is the case, perhaps we could use limit to keep count of the number of calls per extension.
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<div>Then we just need a way for mod_callcenter to check the limit, I've tried using this in the agent contact string but spaces don't appear to be allowed so the contact string ends at hash.</div>
<div><span style="font-size:10pt">${cond(${limit_usage(hash mydomain ext)} >= 1 ? error/user_busy : ${sofia_contact(*/ext@mydomain<wbr>)})}</span></div>
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<div><span style="font-size:10pt">Any ideas?</span></div>
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<div><span style="font-size:10pt">Thanks,</span></div>
<div><span style="font-size:10pt">Shaun</span></div>
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<div id="m_-9059997979778234140divRpF723485" style="direction:ltr"><font size="2" face="Tahoma" color="#000000"><b>From:</b> FreeSWITCH-users [<a class="m_-9059997979778234140moz-txt-link-abbreviated" href="mailto:freeswitch-users-bounces@lists.freeswitch.org" target="_blank">freeswitch-users-bounces@<wbr>lists.freeswitch.org</a>]
on behalf of Shaun Stokes [<a class="m_-9059997979778234140moz-txt-link-abbreviated" href="mailto:shaun.stokes@itec-support.co.uk" target="_blank">shaun.stokes@itec-support.co.<wbr>uk</a>]<br>
<b>Sent:</b> 06 October 2017 09:22<br>
<b>To:</b> <a class="m_-9059997979778234140moz-txt-link-abbreviated" href="mailto:freeswitch-users@lists.freeswitch.org" target="_blank">
freeswitch-users@lists.<wbr>freeswitch.org</a><br>
<b>Subject:</b> [Freeswitch-users] mod_callcenter - How to skip busy agents not on a mod_callcenter call?<br>
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<div style="direction:ltr;font-family:Tahoma;color:#000000;font-size:10pt">Hi All,
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<div>We've been using mod_callcenter and have experienced issues with agents still receiving <span style="font-size:13.3333px">mod_callcenter</span> calls when on outbound or internal calls handled by mod_sofia.</div>
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<div>The issue can be worked around by limiting the number of concurrent calls per extension and\or disabling call waiting but this doesn't solve the problem.</div>
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<div>Is there anyway we can skip busy agents using mod_callcenter when they're not on a <span style="font-size:13.3333px">mod_callcenter</span> call?</div>
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<div>Thanks,</div>
<div>Shaun</div>
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<pre class="m_-9059997979778234140moz-signature" cols="72">--
Saludos / Regards / Cumprimentos
António Silva</pre>
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