[Freeswitch-users] mod_callcenter - How to skip busy agents not on a mod_callcenter call?

Fri Oct 6 14:03:52 UTC 2017

This would be a great solution, however just tried testing and it doesn't currently work in our environment on FreeSWITCH 1.6.19 we get "Invalid Application callcenter_track".

I can see the changes have been committed: https://freeswitch.org/fisheye/changelog/freeswitch?cs=15a232b5bb4e2a0f83c84469b549c9adcc1ce280

We'll do a bit more digging and will post back with the results.

Thanks,
Shaun

________________________________
From: FreeSWITCH-users [freeswitch-users-bounces at lists.freeswitch.org] on behalf of António Silva [asilva at wirelessmundi.com]
Sent: 06 October 2017 14:06
To: freeswitch-users at lists.freeswitch.org
Subject: Re: [Freeswitch-users] mod_callcenter - How to skip busy agents not on a mod_callcenter call?

Possible solution:

<action application="callcenter_track" data="agent1"/>

more details in:

https://freeswitch.org/jira/browse/FS-9609

On 10/06/2017 02:15 PM, Shaun Stokes wrote:
If this isn't possible which at this stage I presume is the case, perhaps we could use limit to keep count of the number of calls per extension.

Then we just need a way for mod_callcenter to check the limit, I've tried using this in the agent contact string but spaces don't appear to be allowed so the contact string ends at hash.
${cond(${limit_usage(hash mydomain ext)} >= 1 ? error/user_busy : ${sofia_contact(*/ext at mydomain)})}

Any ideas?

Thanks,
Shaun
________________________________
From: FreeSWITCH-users [freeswitch-users-bounces at lists.freeswitch.org<mailto:freeswitch-users-bounces at lists.freeswitch.org>] on behalf of Shaun Stokes [shaun.stokes at itec-support.co.uk<mailto:shaun.stokes at itec-support.co.uk>]
Sent: 06 October 2017 09:22
To: freeswitch-users at lists.freeswitch.org<mailto:freeswitch-users at lists.freeswitch.org>
Subject: [Freeswitch-users] mod_callcenter - How to skip busy agents not on a mod_callcenter call?

Hi All,

We've been using mod_callcenter and have experienced issues with agents still receiving mod_callcenter calls when on outbound or internal calls handled by mod_sofia.

The issue can be worked around by limiting the number of concurrent calls per extension and\or disabling call waiting but this doesn't solve the problem.

Is there anyway we can skip busy agents using mod_callcenter when they're not on a mod_callcenter call?

Thanks,
Shaun

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