[Freeswitch-users] mod_callcenter - How to skip busy agents not on a mod_callcenter call?

[António Silva]

Possible solution:

<action application="callcenter_track" data="agent1"/>


more details in:

https://freeswitch.org/jira/browse/FS-9609



On 10/06/2017 02:15 PM, Shaun Stokes wrote:
> If this isn't possible which at this stage I presume is the case, 
> perhaps we could use limit to keep count of the number of calls per 
> extension.
>
> Then we just need a way for mod_callcenter to check the limit, I've 
> tried using this in the agent contact string but spaces don't appear 
> to be allowed so the contact string ends at hash.
> ${cond(${limit_usage(hash mydomain ext)} >= 1 ? error/user_busy : 
> ${sofia_contact(*/ext at mydomain)})}
>
> Any ideas?
>
> Thanks,
> Shaun
> ------------------------------------------------------------------------
> *From:* FreeSWITCH-users 
> [freeswitch-users-bounces at lists.freeswitch.org] on behalf of Shaun 
> Stokes [shaun.stokes at itec-support.co.uk]
> *Sent:* 06 October 2017 09:22
> *To:* freeswitch-users at lists.freeswitch.org
> *Subject:* [Freeswitch-users] mod_callcenter - How to skip busy agents 
> not on a mod_callcenter call?
>
> Hi All,
>
> We've been using mod_callcenter and have experienced issues with 
> agents still receiving mod_callcenter calls when on outbound or 
> internal calls handled by mod_sofia.
>
> The issue can be worked around by limiting the number of concurrent 
> calls per extension and\or disabling call waiting but this doesn't 
> solve the problem.
>
> Is there anyway we can skip busy agents using mod_callcenter when 
> they're not on a mod_callcenter call?
>
> Thanks,
> Shaun
>
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-- 
Saludos / Regards / Cumprimentos
António Silva

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