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    Possible solution:<br>
    <br>
    <action application="callcenter_track" data="agent1"/><br>
    <br>
    <br>
    more details in:<br>
    <br>
    <a class="moz-txt-link-freetext" href="https://freeswitch.org/jira/browse/FS-9609">https://freeswitch.org/jira/browse/FS-9609</a><br>
    <br>
    <br>
    <br>
    <div class="moz-cite-prefix">On 10/06/2017 02:15 PM, Shaun Stokes
      wrote:<br>
    </div>
    <blockquote type="cite"
cite="mid:6FD2F8B5BB72834E9939AEDF9FB802A901E86A441F@mbx-01.sysconfig.co.uk">
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      <div style="direction: ltr;font-family: Tahoma;color:
        #000000;font-size: 10pt;">If this isn't possible which at this
        stage I presume is the case, perhaps we could use limit to keep
        count of the number of calls per extension.
        <div><br>
        </div>
        <div>Then we just need a way for mod_callcenter to check the
          limit, I've tried using this in the agent contact string but
          spaces don't appear to be allowed so the contact string ends
          at hash.</div>
        <div><span style="font-size: 10pt;">${cond(${limit_usage(hash
            mydomain ext)} >= 1 ? error/user_busy :
            ${sofia_contact(*/ext@mydomain)})}</span></div>
        <div><span style="font-size: 10pt;"><br>
          </span></div>
        <div><span style="font-size: 10pt;">Any ideas?</span></div>
        <div><span style="font-size: 10pt;"><br>
          </span></div>
        <div><span style="font-size: 10pt;">Thanks,</span></div>
        <div><span style="font-size: 10pt;">Shaun</span></div>
        <div>
          <div style="font-family: Times New Roman; color: #000000;
            font-size: 16px">
            <hr tabindex="-1">
            <div id="divRpF723485" style="direction: ltr;"><font
                size="2" face="Tahoma" color="#000000"><b>From:</b>
                FreeSWITCH-users
                [<a class="moz-txt-link-abbreviated" href="mailto:freeswitch-users-bounces@lists.freeswitch.org">freeswitch-users-bounces@lists.freeswitch.org</a>] on
                behalf of Shaun Stokes [<a class="moz-txt-link-abbreviated" href="mailto:shaun.stokes@itec-support.co.uk">shaun.stokes@itec-support.co.uk</a>]<br>
                <b>Sent:</b> 06 October 2017 09:22<br>
                <b>To:</b> <a class="moz-txt-link-abbreviated" href="mailto:freeswitch-users@lists.freeswitch.org">freeswitch-users@lists.freeswitch.org</a><br>
                <b>Subject:</b> [Freeswitch-users] mod_callcenter - How
                to skip busy agents not on a mod_callcenter call?<br>
              </font><br>
            </div>
            <div>
              <div style="direction:ltr; font-family:Tahoma;
                color:#000000; font-size:10pt">Hi All,
                <div><br>
                </div>
                <div>We've been using mod_callcenter and have
                  experienced issues with agents still receiving <span
                    style="font-size:13.3333px">mod_callcenter</span> calls
                  when on outbound or internal calls handled by
                  mod_sofia.</div>
                <div><br>
                </div>
                <div>The issue can be worked around by limiting the
                  number of concurrent calls per extension and\or
                  disabling call waiting but this doesn't solve the
                  problem.</div>
                <div><br>
                </div>
                <div>Is there anyway we can skip busy agents using
                  mod_callcenter when they're not on a <span
                    style="font-size:13.3333px">mod_callcenter</span> call?</div>
                <div><br>
                </div>
                <div>Thanks,</div>
                <div>Shaun</div>
              </div>
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    </blockquote>
    <br>
    <pre class="moz-signature" cols="72">-- 
Saludos / Regards / Cumprimentos
António Silva</pre>
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