[Freeswitch-users] Mod_callcenter question

[Kamil Nigmatullin]

Yes, I understand that. Thanks. Actually it is not static thing.  I create
the callcenter platform as a Service for our clinets. So I need more simple
way to achive that, something like pass the param of preffered agent to mod
callcenter that make a multiple queues and multiple levels. Anyway thank
you for ideas.

2017-03-14 12:33 GMT+06:00 Mimiko <vbvbrj at gmail.com>:

> On 03.03.2017 08:07, Kamil Nigmatullin wrote:
> > I have CRM system and all out clients are devided between managers. CRM
> system knows who is client's manager. So on incoming call I want to try
> first
> > this manager, and if he is not answering then route him to another
> manager. Is there a way to do so somehow passing parameters to callcenter
> > application. I want to get all this call through mod_callcenter to keep
> statistics and queuing correct.
>
>
> See this link:
> https://wiki.freeswitch.org/wiki/Mod_callcenter
>
> You can use levels for each agent when assigning to tiers. Each client
> tries to call first agents with lowest level. You can have agents with same
> level, in which case (depending on call distribution strategy you choose)
> first is tried agents with lowest level, then agents with next level.
>
> Agents in callcenter is managers in you situation, which will wait for
> clients. With clients have different manager of level 1 then you have to
> create
> queues for different leveled managers.
>
> --
> Mimiko desu.
>
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-- 
Kamil Nigmatullin
Tel: 77272323748
mob: 7 (707) 2517003
Skype: kamil.nigmatullin
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