<div dir="ltr">Yes, I understand that. Thanks. Actually it is not static thing. I create the callcenter platform as a Service for our clinets. So I need more simple way to achive that, something like pass the param of preffered agent to mod callcenter that make a multiple queues and multiple levels. Anyway thank you for ideas.</div><div class="gmail_extra"><br><div class="gmail_quote">2017-03-14 12:33 GMT+06:00 Mimiko <span dir="ltr"><<a href="mailto:vbvbrj@gmail.com" target="_blank">vbvbrj@gmail.com</a>></span>:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><span class="">On 03.03.2017 08:07, Kamil Nigmatullin wrote:<br>
> I have CRM system and all out clients are devided between managers. CRM system knows who is client's manager. So on incoming call I want to try first<br>
> this manager, and if he is not answering then route him to another manager. Is there a way to do so somehow passing parameters to callcenter<br>
> application. I want to get all this call through mod_callcenter to keep statistics and queuing correct.<br>
<br>
<br>
</span>See this link:<br>
<a href="https://wiki.freeswitch.org/wiki/Mod_callcenter" rel="noreferrer" target="_blank">https://wiki.freeswitch.org/<wbr>wiki/Mod_callcenter</a><br>
<br>
You can use levels for each agent when assigning to tiers. Each client tries to call first agents with lowest level. You can have agents with same<br>
level, in which case (depending on call distribution strategy you choose) first is tried agents with lowest level, then agents with next level.<br>
<br>
Agents in callcenter is managers in you situation, which will wait for clients. With clients have different manager of level 1 then you have to create<br>
queues for different leveled managers.<br>
<span class="HOEnZb"><font color="#888888"><br>
--<br>
Mimiko desu.<br>
</font></span><div class="HOEnZb"><div class="h5"><br>
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</div></div></blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr">Kamil Nigmatullin<br>Tel: 77272323748<br>mob: 7 (707) 2517003<br>Skype: kamil.nigmatullin</div></div>
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