[Freeswitch-users] Lose Race instead of missed call

Thu Dec 21 18:41:01 UTC 2017

After some tests, I figured out, that it's the enterprise originate
which prevents signalling of missed calls. As soon as I use "," instead
of ":_:", the signalling of missed calls is fine on the phones.

Question: Is there any reason for this behaviour, or should we consider
this as a defect and open a Jira?

Best regards
Peter

On 12/19/17 14:23, Peter Steinbach wrote:
> Hello.
>
> I did some further testiumng and figured out, that as soon I use
> enterprise originate with :_: , I do not see any missed calls. If I
> use a comma instead, missed calls are shown on the phone. But then as
> a drawback only one phone rings, if I have more than physical phone
> registered to one user extension.
>
> Anybody has an idea how to overcome this?
>
> Best rgeards
> Peter
>
> On 12/11/17 17:30, Peter Steinbach wrote:
>> Hello,
>>
>> we have some Problems with the right signalling of missed calls when
>> calling multiple phones in parallel
>>
>> Here's the scenario:
>> Phone no 49 is calling a group with 2170 and 3275 with the following
>> dialstring
>>
>> <action application="bridge"
>> data="{default_language=de,ignore_early_media=true,global_to_originate_1=true,caller_cc=49,callee_cc=49,routing_flags=INT-ONSYSTEM-RELIA0-QUAL0-T38NOLAST-CALLG-CALLG5003-UUID,call_timeout=60,originate_timeout=60,origination_caller_id_number=49,effective_caller_id_number=49,caller_uuid=7f49c581-cf47-429d-85a0-365d00ff031c,origination_uuid=59eee5e0-c0bc-0135-7dc9-00505600a1a5,sip_invite_domain=flex.mydomain.de,customer_id=261}user/2170 at flex.mydomain.de:_:{default_language=de,ignore_early_media=true,global_to_originate_1=true,caller_cc=49,callee_cc=49,routing_flags=INT-ONSYSTEM-RELIA0-QUAL0-T38NOLAST-CALLG-CALLG5003-UUID,call_timeout=60,originate_timeout=60,origination_caller_id_number=49,effective_caller_id_number=49,caller_uuid=7f49c581-cf47-429d-85a0-365d00ff031c,origination_uuid=59f07af0-c0bc-0135-7dca-00505600a1a5,sip_invite_domain=flex.mydomain.de,customer_id=261}user/3275 at flex.mydomain.de
>> <mailto:customer_id=261%7Duser/3275 at flex.mydomain.de>" />
>>
>> Destination dialstrings are seperated by ":_:" ("Enterprise
>> Origination"). We use curly brackets instead of "<" as we sometimes
>> have to insert asserted identy tags into the dialstring.
>>
>> We checked 3 versions of Freeswitch for this
>>
>>   * Version  Feb 2016 shows missed calls on both phones. Even if one
>>     phone answers, the other phone one still shows a missed call
>>     (reason for upgrading to newer Freeswitch)
>>   * Version  Aug 2017 never shows missed call, see logs and hangup
>>     message below
>>   * Version  10/Dec 2017(yesterday) never shows missed call, as above
>>
>> So for the 2 never Freeswitch Versions, here are the logs at hangup
>> 2017-12-11 17:07:46.022450 [DEBUG] sofia.c:7283 Channel
>> sofia/internal/49 at flex.mydomain.de:5060 entering state [terminated][487]
>> 2017-12-11 17:07:46.022450 [NOTICE] sofia.c:8474 Hangup
>> sofia/internal/*49*@flex.mydomain.de:5060 [CS_EXECUTE]
>> *[ORIGINATOR_CANCEL]*
>> 2017-12-11 17:07:46.042331 [NOTICE] switch_ivr_originate.c:3627
>> Hangup sofia/internal/*2170*@94.xx.xxx.xx:42170 [CS_CONSUME_MEDIA]
>> *[LOSE_RACE]*
>> 2017-12-11 17:07:46.042331 [DEBUG] switch_ivr_originate.c:3852
>> Originate Cancelled by originator termination Cause: 487
>> [ORIGINATOR_CANCEL]
>> 2017-12-11 17:07:46.042331 [NOTICE] switch_ivr_originate.c:2866
>> Cannot create outgoing channel of type [user] cause: [LOSE_RACE]
>> 2017-12-11 17:07:46.042331 [DEBUG] switch_ivr_originate.c:3863
>> Originate Resulted in Error Cause: 502 [LOSE_RACE]
>> 2017-12-11 17:07:46.042331 [DEBUG] switch_core_state_machine.c:584
>> (sofia/internal/2170 at 94.xx.xxx.xx:42170) Running State Change
>> CS_HANGUP (Cur 3 Tot 22)
>> 2017-12-11 17:07:46.042331 [DEBUG] switch_core_state_machine.c:850
>> (sofia/internal/2170 at 94.xx.xxx.xx:42170) Callstate Change RINGING ->
>> HANGUP
>> 2017-12-11 17:07:46.042331 [DEBUG] switch_core_state_machine.c:852
>> (sofia/internal/2170 at 94.xx.xxx.xx:42170) State HANGUP
>> 2017-12-11 17:07:46.042331 [DEBUG] mod_sofia.c:449 Channel
>> sofia/internal/2170 at 94.xx.xxx.xx:42170 hanging up, cause: LOSE_RACE
>> 2017-12-11 17:07:46.042331 [NOTICE] switch_ivr_originate.c:3627
>> Hangup sofia/internal/*3275*@94.xx.xxx.xx:43275 [CS_CONSUME_MEDIA]
>> [*LOSE_RACE*]
>> 2017-12-11 17:07:46.042331 [DEBUG] switch_ivr_originate.c:3852
>> Originate Cancelled by originator termination Cause: 487
>> [ORIGINATOR_CANCEL]
>> 2017-12-11 17:07:46.042331 [NOTICE] switch_ivr_originate.c:2866
>> Cannot create outgoing channel of type [user] cause: [LOSE_RACE]
>> 2017-12-11 17:07:46.042331 [DEBUG] switch_ivr_originate.c:3863
>> Originate Resulted in Error Cause: 502 [LOSE_RACE]
>>
>> Here is the Cancel message for one of the called phones:
>> U 2017/12/11 17:07:46.045120 144.xx.xxx.xx:5060 -> 94.xx.xxx.xx:42170
>> *CANCEL sip:2170*@94.xx.xxx.xx:42170 SIP/2.0.
>> Via: SIP/2.0/UDP 144.xx.xxx.xx;rport;branch=z9hG4bK07r3ce94cvjpp.
>> Max-Forwards: 70.
>> From: "Test" <sip:49 at flex.mydomain.de>;tag=mQS1eFDpp1peS.
>> To: <sip:2170 at 94.xx.xxx.xx:42170>.
>> Call-ID: 4238b5a7-5930-1236-b2ab-00505600a1a5.
>> CSeq: 116168167 CANCEL.
>> *Reason: SIP;cause=200;text="Call completed elsewhere"*.
>> Content-Length: 0.
>>
>> Any hints why this happens, or anyone has this scenario working?
>>
>> -- 
>> With kind regards
>> Peter Steinbach 
>>
>> Telefaks Services GmbH
>> mailto:lists (att) telefaks.de
>> Internet: www.telefaks.de
>>
>>
>>
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:
>> consulting at freeswitch.org
>> http://www.freeswitchsolutions.com
>>
>> Official FreeSWITCH Sites
>> http://www.freeswitch.org
>> http://confluence.freeswitch.org
>> http://www.cluecon.com
>>
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>> http://www.freeswitch.org
>
>
> -- 
> With kind regards
> Peter Steinbach 
>
> Telefaks Services GmbH
> mailto:lists (att) telefaks.de
> Internet: www.telefaks.de
>
>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://confluence.freeswitch.org
> http://www.cluecon.com
>
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
> http://www.freeswitch.org

-- 
With kind regards
Peter Steinbach 

Telefaks Services GmbH
mailto:lists (att) telefaks.de
Internet: www.telefaks.de

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