[Freeswitch-users] FS v1.6 vs 1.8

[Gregor Nanger]

This issue is also interested for me, since I am in implementig phase of
mod_callcenter.

Does this mean that mod_callcenter doesn't care if agent with some
extension is on outgoing call? It will send send incoming call to that
agent anyway? It looks like callcenter_track can be solution for this. In
Jira it says that it is implemented in 1.9 version or is already in latest
1.6?

Best regards, Gregor

2017-08-21 11:31 GMT+02:00 Tihomir Culjaga <tculjaga at gmail.com>:

> not bad :=)
>
> https://freeswitch.org/jira/browse/FS-9609
>
>
> Italo, it will be nice to have a wrap-up time for external calls as well
> before the module tries to offer new calls.
>
>
> Tihomir.
>
>
>
>
> On 21 August 2017 at 11:22, Tihomir Culjaga <tculjaga at gmail.com> wrote:
>
>> yap,
>>
>> thats why you move your contact center logic outside in a separate
>> program, and use FS via ESL to get and place calls :=)
>>
>> mod_callcenter is a great module, but for inbound only :=)
>>
>> saying that i can see few ways to go around that ...
>>
>> callcenter_config agent set [key(contact|status|state|type
>> |max_no_answer|wrap_up_time|ready_time|reject_delay_time|busy_delay_time)]
>> [agent name] [value]
>>
>>
>> Not sure if its gonna work, but you can change agent state to idle until
>> your outgoing wrap-up goes off...
>>
>> there are many ways to handle tihs :=)
>>
>>
>>
>>
>> On 21 August 2017 at 10:56, Do Nguyen Ha <donguyenha at gmail.com> wrote:
>>
>>> I am interested in call-center module, because call-center is only
>>> inbound call when agent 01 make call out the freeswitch doesn't care when
>>> call coming call-center may be agent 01 will be ringing
>>>
>>> On Aug 21, 2017 15:03, "Tihomir Culjaga" <tculjaga at gmail.com> wrote:
>>>
>>> hi,
>>>
>>> is there a document describing whats new in FS v1.8 compared to 1.6 ?
>>>
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>
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-- 
Gregor Nanger

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