<div dir="ltr"><div class="gmail_default" style="font-family:"trebuchet ms",sans-serif">This issue is also interested for me, since I am in implementig phase of mod_callcenter. </div><div class="gmail_default" style="font-family:"trebuchet ms",sans-serif"><br></div><div class="gmail_default" style="font-family:"trebuchet ms",sans-serif">Does this mean that mod_callcenter doesn't care if agent with some extension is on outgoing call? It will send send incoming call to that agent anyway? It looks like <span style="font-size:12.8px;font-family:arial,sans-serif">callcenter_track can be solution for this. In Jira it says that it is implemented in 1.9 version or is already in latest 1.6?</span></div><div class="gmail_default" style="font-family:"trebuchet ms",sans-serif"><span style="font-size:12.8px;font-family:arial,sans-serif"><br></span></div><div class="gmail_default" style="font-family:"trebuchet ms",sans-serif"><span style="font-size:12.8px;font-family:arial,sans-serif">Best regards, Gregor</span></div></div><div class="gmail_extra"><br><div class="gmail_quote">2017-08-21 11:31 GMT+02:00 Tihomir Culjaga <span dir="ltr"><<a href="mailto:tculjaga@gmail.com" target="_blank">tculjaga@gmail.com</a>></span>:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">not bad :=)<div><br></div><div><a href="https://freeswitch.org/jira/browse/FS-9609" target="_blank">https://freeswitch.org/jira/<wbr>browse/FS-9609</a><br></div><div><br></div><div><br></div><div>Italo, it will be nice to have a wrap-up time for external calls as well before the module tries to offer new calls.</div><span class="HOEnZb"><font color="#888888"><div><br></div><div><br></div><div>Tihomir.</div><div><br></div><div><br></div><div><br></div></font></span></div><div class="HOEnZb"><div class="h5"><div class="gmail_extra"><br><div class="gmail_quote">On 21 August 2017 at 11:22, Tihomir Culjaga <span dir="ltr"><<a href="mailto:tculjaga@gmail.com" target="_blank">tculjaga@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">yap, <div><br></div><div>thats why you move your contact center logic outside in a separate program, and use FS via ESL to get and place calls :=)</div><div><br></div><div>mod_callcenter is a great module, but for inbound only :=)</div><div><br></div><div>saying that i can see few ways to go around that ... </div><div><br></div><div><span style="color:rgb(51,51,51);font-family:ConfluenceInstalledFont,monospace;font-size:14px">callcenter_config agent set [key(contact|status|state|type<wbr>|max_no_answer|wrap_up_time|<wbr>ready_time|reject_delay_time|<wbr>busy_delay_time)] [agent name] [value]</span><br></div><div><br></div><div><br></div><div>Not sure if its gonna work, but you can change agent state to idle until your outgoing wrap-up goes off...<br></div><div><br></div><div>there are many ways to handle tihs :=)</div><div><br></div><div><br></div><div><br></div></div><div class="m_7419546954183178177HOEnZb"><div class="m_7419546954183178177h5"><div class="gmail_extra"><br><div class="gmail_quote">On 21 August 2017 at 10:56, Do Nguyen Ha <span dir="ltr"><<a href="mailto:donguyenha@gmail.com" target="_blank">donguyenha@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="auto">I am interested in call-center module, because call-center is only inbound call when agent 01 make call out the freeswitch doesn't care when call coming call-center may be agent 01 will be ringing</div><div class="gmail_extra"><br><div class="gmail_quote"><span>On Aug 21, 2017 15:03, "Tihomir Culjaga" <<a href="mailto:tculjaga@gmail.com" target="_blank">tculjaga@gmail.com</a>> wrote:<br type="attribution"></span><blockquote class="m_7419546954183178177m_-8375552428328076412m_3009999936668966653quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><span><div dir="ltr">hi, <div><br></div><div>is there a document describing whats new in FS v1.8 compared to 1.6 ?</div></div>
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