[Freeswitch-users] FS v1.6 vs 1.8

[Tihomir Culjaga]

not bad :=)

https://freeswitch.org/jira/browse/FS-9609


Italo, it will be nice to have a wrap-up time for external calls as well
before the module tries to offer new calls.


Tihomir.




On 21 August 2017 at 11:22, Tihomir Culjaga <tculjaga at gmail.com> wrote:

> yap,
>
> thats why you move your contact center logic outside in a separate
> program, and use FS via ESL to get and place calls :=)
>
> mod_callcenter is a great module, but for inbound only :=)
>
> saying that i can see few ways to go around that ...
>
> callcenter_config agent set [key(contact|status|state|
> type|max_no_answer|wrap_up_time|ready_time|reject_delay_time|busy_delay_time)]
> [agent name] [value]
>
>
> Not sure if its gonna work, but you can change agent state to idle until
> your outgoing wrap-up goes off...
>
> there are many ways to handle tihs :=)
>
>
>
>
> On 21 August 2017 at 10:56, Do Nguyen Ha <donguyenha at gmail.com> wrote:
>
>> I am interested in call-center module, because call-center is only
>> inbound call when agent 01 make call out the freeswitch doesn't care when
>> call coming call-center may be agent 01 will be ringing
>>
>> On Aug 21, 2017 15:03, "Tihomir Culjaga" <tculjaga at gmail.com> wrote:
>>
>> hi,
>>
>> is there a document describing whats new in FS v1.8 compared to 1.6 ?
>>
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