[Freeswitch-users] Mod_callcenter and xml_curl

Fri Aug 11 22:56:50 UTC 2017

Italo, one question.

If I return this XML structure for only one queue relod id ok?
<configuration name="callcenter.conf" description="CallCenter">
   <queues>
    <queue name="sales at default">
.......
</queue>
  </queues>
 </configuration>

Can someone please explain me Level and Position properties of Agent?

Thank you, Gregor

2017-08-11 21:55 GMT+02:00 Gregor Nanger <gregor at infomedia.si>:

> Thanx, Italo. Everything is clear now.
>
> On Fri, Aug 11, 2017, 19:25 Ítalo Rossi <italo at freeswitch.org> wrote:
>
>> Anything over odbc will work.
>>
>> When reloading a queue your web server can check for CC-Queue value,
>> that's the queue needing reload you just need to return the config for this
>> queue.
>>
>> If CC-Queue is not present that means we're loading the module and you
>> should return everything.
>> Em sex, 11 de ago de 2017 às 07:01, Gregor Nanger <gregor at infomedia.si>
>> escreveu:
>>
>>> Thank you for hints.
>>>
>>> I am comfortable of issue commands via api/esl. Also will try to query
>>> odbc database that module will use for agents and status.
>>>
>>> On Fri, Aug 11, 2017, 12:34 Peter Steinbach <lists at telefaks.de> wrote:
>>>
>>>> Some hints:
>>>>
>>>> The module itself can only be reloaded when no call is active in the
>>>> callcenter module. So relaoding on every change will not work, so API must
>>>> be used.
>>>>
>>>> We use mod_callcenter with xml_curl, and we have to take care that -
>>>> whenever we change a parameter in our xml-curl web interface - we have to
>>>> publish this to the mod_callcenter module via api commands.
>>>>
>>>> This concerns
>>>> - queues (reload, unload, add, del)
>>>> - agents (set values, add, del)
>>>> - tiers (add, del)
>>>>
>>>> And sometimes you will have to check the current status of
>>>> agents(logged in/out), whether they still are in sync with your xml-curl
>>>> application.
>>>> So this is not a trivial job, but it can be done.
>>>>
>>>> Best regards
>>>> Peter
>>>>
>>>>
>>>> On 08/11/17 07:55, Ítalo Rossi wrote:
>>>>
>>>> You do not need to reload the module. Load/reload/unload of queues can
>>>> be done via API commands:
>>>>
>>>> https://freeswitch.org/confluence/display/FREESWITCH/
>>>> mod_callcenter#mod_callcenter-queue
>>>>
>>>> On Fri, Aug 11, 2017 at 12:10 AM, Volkan Oransoy <voransoy at gmail.com>
>>>> wrote:
>>>>
>>>>> How does reloading the module effects existing calls and queues? Is it
>>>>> possible to reconfigure existing queues by reloading the module?
>>>>>
>>>>> /Volkan
>>>>>
>>>>>
>>>>>
>>>>> On 11 Aug 2017, at 07:05, Ítalo Rossi <italo at freeswitch.org> wrote:
>>>>>
>>>>> Wrong.
>>>>>
>>>>> It'll work fine with mod_xml_curl and you don't have to realod the
>>>>> module for manipulating queues. There's apis for that.
>>>>>
>>>>> No magic, no database manipulation, setup your xml_curl and use it.
>>>>> Em qui, 10 de ago de 2017 às 20:19, Brandon Armstead <brandon at cryy.com>
>>>>> escreveu:
>>>>>
>>>>>> To be honest we've got this integration going and it's  been a bit of
>>>>>> a hassle...  You can get it going through a bit of magic and direct
>>>>>> database manipulations, the module truly is not really meant for this sort
>>>>>> of environment in my opinion.
>>>>>>
>>>>>> I would personally advise against it if you have the means to develop
>>>>>> it internally / using native other functionality available, i.e. event
>>>>>> sockets etc.
>>>>>>
>>>>>> As for call states etc it uses database backend to persist across
>>>>>> reloads as long as you do not reload Sofia.
>>>>>>
>>>>>> On Thu, Aug 10, 2017 at 6:10 PM Gregor Nanger <gregor at infomedia.si>
>>>>>> wrote:
>>>>>>
>>>>>>> Can you please advise me on something.
>>>>>>>
>>>>>>> We are using FS as multitenant and feeding everything via mod_curl.
>>>>>>> I am wondering what happens if Mod_callcenter configuration is feed via
>>>>>>> xml_curl. I mean if one customer updates configuration and module is
>>>>>>> reloaded, what happens with live calls of other customers?
>>>>>>>
>>>>>>> Best regards, Gregor
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Gregor Nanger
>>>>>>>
>>>>>>> *CTO*
>>>>>>> t./f.: 00386 (0) 7 6000 308/309 • m:. 00386 (0)41 756485
>>>>>>> • Infomedia d.o.o. • Jerebova 3, Novo mesto, Slovenia
>>>>>>> • www.infomedia.si
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>>>>
>>>>
>>>>
>>>> --
>>>> Ítalo Rossi
>>>> italo at freeswitch.org
>>>>
>>>>
>>>> _________________________________________________________________________
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>>>>
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>>>>
>>>>
>>>> --
>>>> With kind regards
>>>> Peter Steinbach
>>>>
>>>> Telefaks Services GmbHmailto:lists <lists> (att) telefaks.de
>>>> Internet: www.telefaks.de
>>>>
>>>> ____________________________________________________________
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>>>
>>> --
>>> Gregor Nanger
>>>
>>> *CTO*
>>> t./f.: 00386 (0) 7 6000 308/309 • m:. 00386 (0)41 756485
>>> • Infomedia d.o.o. • Jerebova 3, Novo mesto, Slovenia
>>> • www.infomedia.si
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>>
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>
> --
> Gregor Nanger
>
> *CTO*
> t./f.: 00386 (0) 7 6000 308/309 • m:. 00386 (0)41 756485
> • Infomedia d.o.o. • Jerebova 3, Novo mesto, Slovenia
> • www.infomedia.si
>

-- 
Gregor Nanger

*CTO*
t./f.: 00386 (0) 7 6000 308/309 • m:. 00386 (0)41 756485
• Infomedia d.o.o. • Jerebova 3, Novo mesto, Slovenia
• www.infomedia.si
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