[Freeswitch-users] Mod_callcenter and xml_curl

Sat Aug 12 00:13:04 UTC 2017

Probably good. Check the Confluence, it's explained there.
Em sex, 11 de ago de 2017 às 17:58, Gregor Nanger <gregor at infomedia.si>
escreveu:

> Italo, one question.
>
> If I return this XML structure for only one queue relod id ok?
> <configuration name="callcenter.conf" description="CallCenter">
>    <queues>
>     <queue name="sales at default">
> .......
> </queue>
>   </queues>
>  </configuration>
>
> Can someone please explain me Level and Position properties of Agent?
>
> Thank you, Gregor
>
>
> 2017-08-11 21:55 GMT+02:00 Gregor Nanger <gregor at infomedia.si>:
>
>> Thanx, Italo. Everything is clear now.
>>
>> On Fri, Aug 11, 2017, 19:25 Ítalo Rossi <italo at freeswitch.org> wrote:
>>
>>> Anything over odbc will work.
>>>
>>> When reloading a queue your web server can check for CC-Queue value,
>>> that's the queue needing reload you just need to return the config for this
>>> queue.
>>>
>>> If CC-Queue is not present that means we're loading the module and you
>>> should return everything.
>>> Em sex, 11 de ago de 2017 às 07:01, Gregor Nanger <gregor at infomedia.si>
>>> escreveu:
>>>
>>>> Thank you for hints.
>>>>
>>>> I am comfortable of issue commands via api/esl. Also will try to query
>>>> odbc database that module will use for agents and status.
>>>>
>>>> On Fri, Aug 11, 2017, 12:34 Peter Steinbach <lists at telefaks.de> wrote:
>>>>
>>>>> Some hints:
>>>>>
>>>>> The module itself can only be reloaded when no call is active in the
>>>>> callcenter module. So relaoding on every change will not work, so API must
>>>>> be used.
>>>>>
>>>>> We use mod_callcenter with xml_curl, and we have to take care that -
>>>>> whenever we change a parameter in our xml-curl web interface - we have to
>>>>> publish this to the mod_callcenter module via api commands.
>>>>>
>>>>> This concerns
>>>>> - queues (reload, unload, add, del)
>>>>> - agents (set values, add, del)
>>>>> - tiers (add, del)
>>>>>
>>>>> And sometimes you will have to check the current status of
>>>>> agents(logged in/out), whether they still are in sync with your xml-curl
>>>>> application.
>>>>> So this is not a trivial job, but it can be done.
>>>>>
>>>>> Best regards
>>>>> Peter
>>>>>
>>>>>
>>>>> On 08/11/17 07:55, Ítalo Rossi wrote:
>>>>>
>>>>> You do not need to reload the module. Load/reload/unload of queues can
>>>>> be done via API commands:
>>>>>
>>>>>
>>>>> https://freeswitch.org/confluence/display/FREESWITCH/mod_callcenter#mod_callcenter-queue
>>>>>
>>>>> On Fri, Aug 11, 2017 at 12:10 AM, Volkan Oransoy <voransoy at gmail.com>
>>>>> wrote:
>>>>>
>>>>>> How does reloading the module effects existing calls and queues? Is
>>>>>> it possible to reconfigure existing queues by reloading the module?
>>>>>>
>>>>>> /Volkan
>>>>>>
>>>>>>
>>>>>>
>>>>>> On 11 Aug 2017, at 07:05, Ítalo Rossi <italo at freeswitch.org> wrote:
>>>>>>
>>>>>> Wrong.
>>>>>>
>>>>>> It'll work fine with mod_xml_curl and you don't have to realod the
>>>>>> module for manipulating queues. There's apis for that.
>>>>>>
>>>>>> No magic, no database manipulation, setup your xml_curl and use it.
>>>>>> Em qui, 10 de ago de 2017 às 20:19, Brandon Armstead <
>>>>>> brandon at cryy.com> escreveu:
>>>>>>
>>>>>>> To be honest we've got this integration going and it's  been a bit
>>>>>>> of a hassle...  You can get it going through a bit of magic and direct
>>>>>>> database manipulations, the module truly is not really meant for this sort
>>>>>>> of environment in my opinion.
>>>>>>>
>>>>>>> I would personally advise against it if you have the means to
>>>>>>> develop it internally / using native other functionality available, i.e.
>>>>>>> event sockets etc.
>>>>>>>
>>>>>>> As for call states etc it uses database backend to persist across
>>>>>>> reloads as long as you do not reload Sofia.
>>>>>>>
>>>>>>> On Thu, Aug 10, 2017 at 6:10 PM Gregor Nanger <gregor at infomedia.si>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Can you please advise me on something.
>>>>>>>>
>>>>>>>> We are using FS as multitenant and feeding everything via mod_curl.
>>>>>>>> I am wondering what happens if Mod_callcenter configuration is feed via
>>>>>>>> xml_curl. I mean if one customer updates configuration and module is
>>>>>>>> reloaded, what happens with live calls of other customers?
>>>>>>>>
>>>>>>>> Best regards, Gregor
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> Gregor Nanger
>>>>>>>>
>>>>>>>> *CTO*
>>>>>>>> t./f.: 00386 (0) 7 6000 308/309 • m:. 00386 (0)41 756485
>>>>>>>> • Infomedia d.o.o. • Jerebova 3, Novo mesto, Slovenia
>>>>>>>> • www.infomedia.si
>>>>>>>>
>>>>>>>> _________________________________________________________________________
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>>>>>>> --
>>>>>>> Sent from Gmail Mobile
>>>>>>>
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>>>>>>
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>>>>>>
>>>>>>
>>>>>> _________________________________________________________________________
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>>>>>> http://www.freeswitchsolutions.com
>>>>>>
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>>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Ítalo Rossi
>>>>> italo at freeswitch.org
>>>>>
>>>>>
>>>>> _________________________________________________________________________
>>>>> Professional FreeSWITCH Consulting Services:consulting at freeswitch.orghttp://www.freeswitchsolutions.com
>>>>>
>>>>> Official FreeSWITCH Siteshttp://www.freeswitch.orghttp://confluence.freeswitch.orghttp://www.cluecon.com
>>>>>
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>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> With kind regards
>>>>> Peter Steinbach
>>>>>
>>>>> Telefaks Services GmbHmailto:lists <lists> (att) telefaks.de
>>>>> Internet: www.telefaks.de
>>>>>
>>>>>
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>>>>
>>>> --
>>>> Gregor Nanger
>>>>
>>>> *CTO*
>>>> t./f.: 00386 (0) 7 6000 308/309 • m:. 00386 (0)41 756485
>>>> • Infomedia d.o.o. • Jerebova 3, Novo mesto, Slovenia
>>>> • www.infomedia.si
>>>>
>>>> _________________________________________________________________________
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>>>
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>>
>> --
>> Gregor Nanger
>>
>> *CTO*
>> t./f.: 00386 (0) 7 6000 308/309 • m:. 00386 (0)41 756485
>> • Infomedia d.o.o. • Jerebova 3, Novo mesto, Slovenia
>> • www.infomedia.si
>>
>
>
>
> --
> Gregor Nanger
>
> *CTO*
> t./f.: 00386 (0) 7 6000 308/309 • m:. 00386 (0)41 756485
> • Infomedia d.o.o. • Jerebova 3, Novo mesto, Slovenia
> • www.infomedia.si
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> Official FreeSWITCH Sites
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>
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