[Freeswitch-users] Mod_callcenter and xml_curl

Fri Aug 11 19:55:02 UTC 2017

Thanx, Italo. Everything is clear now.

On Fri, Aug 11, 2017, 19:25 Ítalo Rossi <italo at freeswitch.org> wrote:

> Anything over odbc will work.
>
> When reloading a queue your web server can check for CC-Queue value,
> that's the queue needing reload you just need to return the config for this
> queue.
>
> If CC-Queue is not present that means we're loading the module and you
> should return everything.
> Em sex, 11 de ago de 2017 às 07:01, Gregor Nanger <gregor at infomedia.si>
> escreveu:
>
>> Thank you for hints.
>>
>> I am comfortable of issue commands via api/esl. Also will try to query
>> odbc database that module will use for agents and status.
>>
>> On Fri, Aug 11, 2017, 12:34 Peter Steinbach <lists at telefaks.de> wrote:
>>
>>> Some hints:
>>>
>>> The module itself can only be reloaded when no call is active in the
>>> callcenter module. So relaoding on every change will not work, so API must
>>> be used.
>>>
>>> We use mod_callcenter with xml_curl, and we have to take care that -
>>> whenever we change a parameter in our xml-curl web interface - we have to
>>> publish this to the mod_callcenter module via api commands.
>>>
>>> This concerns
>>> - queues (reload, unload, add, del)
>>> - agents (set values, add, del)
>>> - tiers (add, del)
>>>
>>> And sometimes you will have to check the current status of agents(logged
>>> in/out), whether they still are in sync with your xml-curl application.
>>> So this is not a trivial job, but it can be done.
>>>
>>> Best regards
>>> Peter
>>>
>>>
>>> On 08/11/17 07:55, Ítalo Rossi wrote:
>>>
>>> You do not need to reload the module. Load/reload/unload of queues can
>>> be done via API commands:
>>>
>>>
>>> https://freeswitch.org/confluence/display/FREESWITCH/mod_callcenter#mod_callcenter-queue
>>>
>>> On Fri, Aug 11, 2017 at 12:10 AM, Volkan Oransoy <voransoy at gmail.com>
>>> wrote:
>>>
>>>> How does reloading the module effects existing calls and queues? Is it
>>>> possible to reconfigure existing queues by reloading the module?
>>>>
>>>> /Volkan
>>>>
>>>>
>>>>
>>>> On 11 Aug 2017, at 07:05, Ítalo Rossi <italo at freeswitch.org> wrote:
>>>>
>>>> Wrong.
>>>>
>>>> It'll work fine with mod_xml_curl and you don't have to realod the
>>>> module for manipulating queues. There's apis for that.
>>>>
>>>> No magic, no database manipulation, setup your xml_curl and use it.
>>>> Em qui, 10 de ago de 2017 às 20:19, Brandon Armstead <brandon at cryy.com>
>>>> escreveu:
>>>>
>>>>> To be honest we've got this integration going and it's  been a bit of
>>>>> a hassle...  You can get it going through a bit of magic and direct
>>>>> database manipulations, the module truly is not really meant for this sort
>>>>> of environment in my opinion.
>>>>>
>>>>> I would personally advise against it if you have the means to develop
>>>>> it internally / using native other functionality available, i.e. event
>>>>> sockets etc.
>>>>>
>>>>> As for call states etc it uses database backend to persist across
>>>>> reloads as long as you do not reload Sofia.
>>>>>
>>>>> On Thu, Aug 10, 2017 at 6:10 PM Gregor Nanger <gregor at infomedia.si>
>>>>> wrote:
>>>>>
>>>>>> Can you please advise me on something.
>>>>>>
>>>>>> We are using FS as multitenant and feeding everything via mod_curl. I
>>>>>> am wondering what happens if Mod_callcenter configuration is feed via
>>>>>> xml_curl. I mean if one customer updates configuration and module is
>>>>>> reloaded, what happens with live calls of other customers?
>>>>>>
>>>>>> Best regards, Gregor
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Gregor Nanger
>>>>>>
>>>>>> *CTO*
>>>>>> t./f.: 00386 (0) 7 6000 308/309 • m:. 00386 (0)41 756485
>>>>>> • Infomedia d.o.o. • Jerebova 3, Novo mesto, Slovenia
>>>>>> • www.infomedia.si
>>>>>>
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>>>>> Sent from Gmail Mobile
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>>>
>>>
>>>
>>> --
>>> Ítalo Rossi
>>> italo at freeswitch.org
>>>
>>>
>>> _________________________________________________________________________
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>>>
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>>>
>>>
>>> --
>>> With kind regards
>>> Peter Steinbach
>>>
>>> Telefaks Services GmbHmailto:lists <lists> (att) telefaks.de
>>> Internet: www.telefaks.de
>>>
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>>
>> --
>> Gregor Nanger
>>
>> *CTO*
>> t./f.: 00386 (0) 7 6000 308/309 • m:. 00386 (0)41 756485
>> • Infomedia d.o.o. • Jerebova 3, Novo mesto, Slovenia
>> • www.infomedia.si
>> _________________________________________________________________________
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>
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-- 
Gregor Nanger

*CTO*
t./f.: 00386 (0) 7 6000 308/309 • m:. 00386 (0)41 756485
• Infomedia d.o.o. • Jerebova 3, Novo mesto, Slovenia
• www.infomedia.si
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