[Freeswitch-users] Mod_callcenter and xml_curl

Fri Aug 11 17:23:01 UTC 2017

Anything over odbc will work.

When reloading a queue your web server can check for CC-Queue value, that's
the queue needing reload you just need to return the config for this queue.

If CC-Queue is not present that means we're loading the module and you
should return everything.
Em sex, 11 de ago de 2017 às 07:01, Gregor Nanger <gregor at infomedia.si>
escreveu:

> Thank you for hints.
>
> I am comfortable of issue commands via api/esl. Also will try to query
> odbc database that module will use for agents and status.
>
> On Fri, Aug 11, 2017, 12:34 Peter Steinbach <lists at telefaks.de> wrote:
>
>> Some hints:
>>
>> The module itself can only be reloaded when no call is active in the
>> callcenter module. So relaoding on every change will not work, so API must
>> be used.
>>
>> We use mod_callcenter with xml_curl, and we have to take care that -
>> whenever we change a parameter in our xml-curl web interface - we have to
>> publish this to the mod_callcenter module via api commands.
>>
>> This concerns
>> - queues (reload, unload, add, del)
>> - agents (set values, add, del)
>> - tiers (add, del)
>>
>> And sometimes you will have to check the current status of agents(logged
>> in/out), whether they still are in sync with your xml-curl application.
>> So this is not a trivial job, but it can be done.
>>
>> Best regards
>> Peter
>>
>>
>> On 08/11/17 07:55, Ítalo Rossi wrote:
>>
>> You do not need to reload the module. Load/reload/unload of queues can be
>> done via API commands:
>>
>>
>> https://freeswitch.org/confluence/display/FREESWITCH/mod_callcenter#mod_callcenter-queue
>>
>> On Fri, Aug 11, 2017 at 12:10 AM, Volkan Oransoy <voransoy at gmail.com>
>> wrote:
>>
>>> How does reloading the module effects existing calls and queues? Is it
>>> possible to reconfigure existing queues by reloading the module?
>>>
>>> /Volkan
>>>
>>>
>>>
>>> On 11 Aug 2017, at 07:05, Ítalo Rossi <italo at freeswitch.org> wrote:
>>>
>>> Wrong.
>>>
>>> It'll work fine with mod_xml_curl and you don't have to realod the
>>> module for manipulating queues. There's apis for that.
>>>
>>> No magic, no database manipulation, setup your xml_curl and use it.
>>> Em qui, 10 de ago de 2017 às 20:19, Brandon Armstead <brandon at cryy.com>
>>> escreveu:
>>>
>>>> To be honest we've got this integration going and it's  been a bit of a
>>>> hassle...  You can get it going through a bit of magic and direct database
>>>> manipulations, the module truly is not really meant for this sort of
>>>> environment in my opinion.
>>>>
>>>> I would personally advise against it if you have the means to develop
>>>> it internally / using native other functionality available, i.e. event
>>>> sockets etc.
>>>>
>>>> As for call states etc it uses database backend to persist across
>>>> reloads as long as you do not reload Sofia.
>>>>
>>>> On Thu, Aug 10, 2017 at 6:10 PM Gregor Nanger <gregor at infomedia.si>
>>>> wrote:
>>>>
>>>>> Can you please advise me on something.
>>>>>
>>>>> We are using FS as multitenant and feeding everything via mod_curl. I
>>>>> am wondering what happens if Mod_callcenter configuration is feed via
>>>>> xml_curl. I mean if one customer updates configuration and module is
>>>>> reloaded, what happens with live calls of other customers?
>>>>>
>>>>> Best regards, Gregor
>>>>>
>>>>>
>>>>> --
>>>>> Gregor Nanger
>>>>>
>>>>> *CTO*
>>>>> t./f.: 00386 (0) 7 6000 308/309 • m:. 00386 (0)41 756485
>>>>> • Infomedia d.o.o. • Jerebova 3, Novo mesto, Slovenia
>>>>> • www.infomedia.si
>>>>>
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>>
>>
>>
>> --
>> Ítalo Rossi
>> italo at freeswitch.org
>>
>>
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>>
>>
>> --
>> With kind regards
>> Peter Steinbach
>>
>> Telefaks Services GmbHmailto:lists <lists> (att) telefaks.de
>> Internet: www.telefaks.de
>>
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>
> --
> Gregor Nanger
>
> *CTO*
> t./f.: 00386 (0) 7 6000 308/309 • m:. 00386 (0)41 756485
> • Infomedia d.o.o. • Jerebova 3, Novo mesto, Slovenia
> • www.infomedia.si
> _________________________________________________________________________
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