[Freeswitch-users] Skill based routing in mod_callcenter

[Wellington Merluzzi]

Hi, mod callcenter already makes acd follow a give  strategy. In order to
have more controll you can use events.

Em 19/07/2016 09:04, "Ashwin Rath" <ashwinrath at gmail.com> escreveu:

> Thanks
>
> Was it LUA ? how did you manage to integrate it with the ACD policies
> (longest idle agent first etc). Could you provide some pointers for this ?
>
> On Tue, Jul 19, 2016 at 5:08 PM, Denis Papes <shishko69 at gmail.com> wrote:
>
>> I did it using script that dynamically creates tier with agents in
>> sequential order. Queue would have distribution
>> strategy sequentially-by-agent-order, and script would populate tier with
>> most skilled agent first, second skilled agent as second and so on... After
>> call tier is deleted.
>>
>> On Mon, Jul 18, 2016 at 11:30 PM Ashwin Rath <ashwinrath at gmail.com>
>> wrote:
>>
>>> Hi All
>>>
>>> Can i implement skill based routing in mod_callcenter ? can it be done
>>> by modifying the "tier level" of an agent in a queue ?
>>>
>>> --
>>> Ashwin Kumar Rath
>>> _________________________________________________________________________
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>>
>>
>> _________________________________________________________________________
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>> http://www.freeswitchsolutions.com
>>
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>>
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>
>
>
> --
> Ashwin Kumar Rath
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://confluence.freeswitch.org
> http://www.cluecon.com
>
> FreeSWITCH-users mailing list
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