[Freeswitch-users] Skill based routing in mod_callcenter

[Ashwin Rath]

Thanks

Was it LUA ? how did you manage to integrate it with the ACD policies
(longest idle agent first etc). Could you provide some pointers for this ?

On Tue, Jul 19, 2016 at 5:08 PM, Denis Papes <shishko69 at gmail.com> wrote:

> I did it using script that dynamically creates tier with agents in
> sequential order. Queue would have distribution
> strategy sequentially-by-agent-order, and script would populate tier with
> most skilled agent first, second skilled agent as second and so on... After
> call tier is deleted.
>
> On Mon, Jul 18, 2016 at 11:30 PM Ashwin Rath <ashwinrath at gmail.com> wrote:
>
>> Hi All
>>
>> Can i implement skill based routing in mod_callcenter ? can it be done by
>> modifying the "tier level" of an agent in a queue ?
>>
>> --
>> Ashwin Kumar Rath
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>
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>
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-- 
Ashwin Kumar Rath
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