[Freeswitch-users] Skill based routing in mod_callcenter

[Denis Papes]

I did it using script that dynamically creates tier with agents in
sequential order. Queue would have distribution
strategy sequentially-by-agent-order, and script would populate tier with
most skilled agent first, second skilled agent as second and so on... After
call tier is deleted.

On Mon, Jul 18, 2016 at 11:30 PM Ashwin Rath <ashwinrath at gmail.com> wrote:

> Hi All
>
> Can i implement skill based routing in mod_callcenter ? can it be done by
> modifying the "tier level" of an agent in a queue ?
>
> --
> Ashwin Kumar Rath
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