<div dir="ltr">I did it using script that dynamically creates tier with agents in sequential order. Queue would have distribution strategy¬†sequentially-by-agent-order, and script would populate tier with most skilled agent first, second skilled agent as second and so on... After call tier is deleted.</div><br><div class="gmail_quote"><div dir="ltr">On Mon, Jul 18, 2016 at 11:30 PM Ashwin Rath &lt;<a href="mailto:ashwinrath@gmail.com">ashwinrath@gmail.com</a>&gt; wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div>Hi All<br><br></div>Can i implement skill based routing in mod_callcenter ? can it be done by modifying the &quot;tier level&quot; of an agent in a queue ?<br clear="all"><div><div><br>-- <br><div data-smartmail="gmail_signature">Ashwin Kumar Rath<br></div>
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