<p dir="ltr">Hi, mod callcenter already makes acd follow a give strategy. In order to have more controll you can use events. </p>
<div class="gmail_extra"><br><div class="gmail_quote">Em 19/07/2016 09:04, "Ashwin Rath" <<a href="mailto:ashwinrath@gmail.com">ashwinrath@gmail.com</a>> escreveu:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div>Thanks<br><br></div>Was it LUA ? how did you manage to integrate it with the ACD policies (longest idle agent first etc). Could you provide some pointers for this ?<br></div><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Jul 19, 2016 at 5:08 PM, Denis Papes <span dir="ltr"><<a href="mailto:shishko69@gmail.com" target="_blank">shishko69@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">I did it using script that dynamically creates tier with agents in sequential order. Queue would have distribution strategy sequentially-by-agent-order, and script would populate tier with most skilled agent first, second skilled agent as second and so on... After call tier is deleted.</div><br><div class="gmail_quote"><div><div><div dir="ltr">On Mon, Jul 18, 2016 at 11:30 PM Ashwin Rath <<a href="mailto:ashwinrath@gmail.com" target="_blank">ashwinrath@gmail.com</a>> wrote:<br></div></div></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div><div dir="ltr"><div>Hi All<br><br></div>Can i implement skill based routing in mod_callcenter ? can it be done by modifying the "tier level" of an agent in a queue ?<br clear="all"><div><div><br>-- <br><div data-smartmail="gmail_signature">Ashwin Kumar Rath<br></div>
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