[Freeswitch-users] FreeSWITCH Salesforce integration

[Michael Jerris]

The freeswitch side is probably just an esl listener to grab caller id info when call hits the "agent" ... 
on the web side, its probably something that talks to a daemon over websocket, or an app that listens some other way, and pops the browser window searching with some of the info from the call, likely just hte salesforce search?  I would implement it hitting your own url with the metadata so you can easily change the lookup to whatever and you can then redir the http request to the right thing?

> On Jul 1, 2016, at 4:43 PM, Moshe BT <moshe3t at gmail.com> wrote:
> 
> We want to have integration that when a  call is answered it should open the SF window of the represetitive who answered the call, of that customer (or a new customer page when a new customer calls in) that would be the minimum requirement, 
> 
> 
> 
> On Fri, Jul 1, 2016 at 4:35 PM, Luis Daniel Lucio Quiroz <luis.daniel.lucio at gmail.com <mailto:luis.daniel.lucio at gmail.com>> wrote:
> Explain a little more what you mean by "integration of salesforce".
> 
> --
> Luis Daniel Lucio Quiroz
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> 2016-07-01 14:38 GMT-04:00 Moshe BT <moshe3t at gmail.com <mailto:moshe3t at gmail.com>>:
> Hi
> 
> It is probably not a freeswitch question, however as a place to start, does anyone have experience in setting up integration of salesforce and freeswitch, what  documentation  best to follow, advice or offline consultancy for it.
> 
> Thanks 
> 
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org <mailto:consulting at freeswitch.org>
> http://www.freeswitchsolutions.com <http://www.freeswitchsolutions.com/>
> 
> Official FreeSWITCH Sites
> http://www.freeswitch.org <http://www.freeswitch.org/>
> http://confluence.freeswitch.org <http://confluence.freeswitch.org/>
> http://www.cluecon.com <http://www.cluecon.com/>
> 
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> 
> 
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org <mailto:consulting at freeswitch.org>
> http://www.freeswitchsolutions.com <http://www.freeswitchsolutions.com/>
> 
> Official FreeSWITCH Sites
> http://www.freeswitch.org <http://www.freeswitch.org/>
> http://confluence.freeswitch.org <http://confluence.freeswitch.org/>
> http://www.cluecon.com <http://www.cluecon.com/>
> 
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> FreeSWITCH-users at lists.freeswitch.org <mailto:FreeSWITCH-users at lists.freeswitch.org>
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> http://www.freeswitch.org <http://www.freeswitch.org/>
> 
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services: 
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
> 
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://confluence.freeswitch.org
> http://www.cluecon.com
> 
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