<html><head><meta http-equiv="Content-Type" content="text/html charset=us-ascii"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">The freeswitch side is probably just an esl listener to grab caller id info when call hits the "agent" ... <div class="">on the web side, its probably something that talks to a daemon over websocket, or an app that listens some other way, and pops the browser window searching with some of the info from the call, likely just hte salesforce search? I would implement it hitting your own url with the metadata so you can easily change the lookup to whatever and you can then redir the http request to the right thing?</div><div class=""><br class=""><div class=""><div><blockquote type="cite" class=""><div class="">On Jul 1, 2016, at 4:43 PM, Moshe BT <<a href="mailto:moshe3t@gmail.com" class="">moshe3t@gmail.com</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div dir="ltr" class="">We want to have integration that when a call is answered it should open the SF window of the represetitive who answered the call, of that customer (or a new customer page when a new customer calls in) that would be the minimum requirement, <div class=""><br class=""></div><div class=""><br class=""><div class="gmail_extra"><br class=""><div class="gmail_quote">On Fri, Jul 1, 2016 at 4:35 PM, Luis Daniel Lucio Quiroz <span dir="ltr" class=""><<a href="mailto:luis.daniel.lucio@gmail.com" target="_blank" class="">luis.daniel.lucio@gmail.com</a>></span> wrote:<br class=""><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr" class="">Explain a little more what you mean by "integration of salesforce".</div><div class="gmail_extra"><span class=""><br clear="all" class=""><div class=""><div data-smartmail="gmail_signature" class=""><div dir="ltr" class=""><div class="">--</div><div class="">Luis Daniel Lucio Quiroz<br class="">CISSP, CISM, CISA<br class="">Linux, VoIP and much more fun<br class=""><a href="http://www.okay.com.mx/" target="_blank" class="">www.okay.com.mx</a><br class=""><br class="">Need LCR? Check out LCR for FusionPBX with FreeSWITCH<br class="">Need Billing? Check out Billing for FusionPBX with FreeSWITCH</div></div></div></div>
<br class=""></span><div class="gmail_quote"><span class="">2016-07-01 14:38 GMT-04:00 Moshe BT <span dir="ltr" class=""><<a href="mailto:moshe3t@gmail.com" target="_blank" class="">moshe3t@gmail.com</a>></span>:<br class=""></span><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div class=""><div class="h5"><div dir="ltr" class="">Hi<div class=""><br class=""></div><div class="">It is probably not a freeswitch question, however as a place to start, does anyone have experience in setting up integration of salesforce and freeswitch, what documentation best to follow, advice or offline consultancy for it.</div><div class=""><br class=""></div><div class="">Thanks </div></div>
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