[Freeswitch-users] Fwd: Freeswitch Dialer using SIPml5

[Ben Langfeld]

If you don't know how to build a dialer and a pre-built open-source product
is available, why head down the road of a doomed custom development project?


On 14 August 2014 11:28, sami sakly <it.samisakly at gmail.com> wrote:

> Thanks for your reply all =).
>
> I installed webrtc2sip at the beginning of this "journey" since I did not
> know what I'm going to use on Client side.
> There's no way I can use some already dialer because creating a dialer is
> my main purpose. The company I'm working in, had already developed some
> thing similar few years ago but with asterisk on server side.
>
> Where I can find details or examples for mod_fifo or mod_callcenter in use
> ?
>
> I've succeed to get event from server via websocket (esl) but I have no
> idea which event I should look for to issue calls to the signed in agent.
> My 'event plain ALL'  list for a SIPml5 login then log out looks like :
>
> ''CUSTOM CUSTOM CUSTOM MESSAGE_QUERY MESSAGE_WAITING HEARTBEATRE_SCHEDULE
> CUSTOM PRESENCE_INCUSTOM"
>
> Regards,
> Sami
>
>
>
> 2014-08-14 15:58 GMT+02:00 Ken Rice <krice at freeswitch.org>:
>
>  why use webrtc2sip? FreeSWITCH supports webrtc natively via either
>> mod_verto and its associated js client, or via mod_sofia using something
>> like sip.js (prefered) or sipml5 or jssip on the client side.
>>
>>
>> Calling the agent and parking the call can be handled with something like
>> mod_fifo or mod_callcenter (both offer similar auto call distribution
>> functionality, but work differently)
>>
>> Dialing customers on the other hand would most likely require either an
>> external program (script) connected to the ESL, or you would have to roll
>> up your sleeves and dive into some C to write a call generator that links
>> to your DB...
>>
>> While it is possible to do the external controls like this in PHP, that’s
>> probably not the most optimal language for doing so
>>
>> You could also checkout Newfies Dialer which is a supported open source
>> dialer
>>
>>
>>
>> On 8/14/14 3:28 AM, "sami sakly" <it.samisakly at gmail.com> wrote:
>>
>>
>>
>> ---------- Forwarded message ----------
>> From: *sami sakly* <it.samisakly at gmail.com>
>> Date: 2014-08-13 22:56 GMT+02:00
>> Subject: Freeswitch Dialer using SIPml5
>> To: freeswitch-dev at lists.freeswitch.org
>>
>>
>> As it appears from the thread title I'm new to Freeswitch and Voip
>> solution. So please excuse my ignorance if I didn't get you from the first
>> time. I'm building a Dialer as solution for small compaign based on
>> freeswitch. The main idea is that when agent are present : I'm not sure
>> they call fs server or it calls them and starting dialing customers from a
>> database and whenever a client pick up the phone : it's automatically
>> bridged to one of the free agent (already parked and waiting).
>>
>> What I have now ? :
>>
>> *Freeswitch & webrtc2sip working on my server.
>>
>> *SIPml5 Client issuing calls and working
>>
>> I tried also to write some php script to run from a client host , that
>> calls 2 sip client and do the bridging.
>>
>> What I want to do now ? : I'm looking for a way to apply my business
>> model automatically :
>>
>> 1- Calling agent and parking
>>
>> 2- Dialling customers and whenever it's picked up bridge to a free agent
>>
>> My questions :
>>
>> will it be possible to do this with only dialplans or I need to have some
>> external script ?
>>
>> Where exactly I can use fs events ? I will need them on the php app to
>> create control on dialling client parameters and for bridging.
>>
>> That seems a lot but I hope I will not be disappointed =)
>>
>> Thank you,
>>
>>
>> ------------------------------
>> _________________________________________________________________________
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>> http://www.freeswitchsolutions.com
>>
>> 
>> 
>>
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>>
>> --
>> Ken
>>
>>
>>
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>>
>>
>> _________________________________________________________________________
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>> consulting at freeswitch.org
>> http://www.freeswitchsolutions.com
>>
>> 
>> 
>>
>> Official FreeSWITCH Sites
>> http://www.freeswitch.org
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>>
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>>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> 
> 
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://wiki.freeswitch.org
> http://www.cluecon.com
>
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> FreeSWITCH-users at lists.freeswitch.org
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