[Freeswitch-users] Fwd: Freeswitch Dialer using SIPml5

[Michael Collins]

I'm with Ben on this one. Building a dialer "from scratch" as it were is a
huge task. I think learning an existing dialer like ICTDialer or Newfies
would be a much better use of your time. Is there perhaps a very compelling
reason to build your own custom dialer? If so it needs to be VERY
compelling.

-MC


On Thu, Aug 14, 2014 at 8:43 AM, Ben Langfeld <ben at langfeld.co.uk> wrote:

> If you don't know how to build a dialer and a pre-built open-source
> product is available, why head down the road of a doomed custom development
> project?
>
>
> On 14 August 2014 11:28, sami sakly <it.samisakly at gmail.com> wrote:
>
>> Thanks for your reply all =).
>>
>> I installed webrtc2sip at the beginning of this "journey" since I did not
>> know what I'm going to use on Client side.
>> There's no way I can use some already dialer because creating a dialer is
>> my main purpose. The company I'm working in, had already developed some
>> thing similar few years ago but with asterisk on server side.
>>
>> Where I can find details or examples for mod_fifo or mod_callcenter in
>> use ?
>>
>> I've succeed to get event from server via websocket (esl) but I have no
>> idea which event I should look for to issue calls to the signed in agent.
>> My 'event plain ALL'  list for a SIPml5 login then log out looks like :
>>
>> ''CUSTOM CUSTOM CUSTOM MESSAGE_QUERY MESSAGE_WAITING HEARTBEATRE_SCHEDULE
>> CUSTOM PRESENCE_INCUSTOM"
>>
>> Regards,
>> Sami
>>
>>
>>
>> 2014-08-14 15:58 GMT+02:00 Ken Rice <krice at freeswitch.org>:
>>
>>  why use webrtc2sip? FreeSWITCH supports webrtc natively via either
>>> mod_verto and its associated js client, or via mod_sofia using something
>>> like sip.js (prefered) or sipml5 or jssip on the client side.
>>>
>>>
>>> Calling the agent and parking the call can be handled with something
>>> like mod_fifo or mod_callcenter (both offer similar auto call distribution
>>> functionality, but work differently)
>>>
>>> Dialing customers on the other hand would most likely require either an
>>> external program (script) connected to the ESL, or you would have to roll
>>> up your sleeves and dive into some C to write a call generator that links
>>> to your DB...
>>>
>>> While it is possible to do the external controls like this in PHP,
>>> that’s probably not the most optimal language for doing so
>>>
>>> You could also checkout Newfies Dialer which is a supported open source
>>> dialer
>>>
>>>
>>>
>>> On 8/14/14 3:28 AM, "sami sakly" <it.samisakly at gmail.com> wrote:
>>>
>>>
>>>
>>> ---------- Forwarded message ----------
>>> From: *sami sakly* <it.samisakly at gmail.com>
>>> Date: 2014-08-13 22:56 GMT+02:00
>>> Subject: Freeswitch Dialer using SIPml5
>>> To: freeswitch-dev at lists.freeswitch.org
>>>
>>>
>>> As it appears from the thread title I'm new to Freeswitch and Voip
>>> solution. So please excuse my ignorance if I didn't get you from the first
>>> time. I'm building a Dialer as solution for small compaign based on
>>> freeswitch. The main idea is that when agent are present : I'm not sure
>>> they call fs server or it calls them and starting dialing customers from a
>>> database and whenever a client pick up the phone : it's automatically
>>> bridged to one of the free agent (already parked and waiting).
>>>
>>> What I have now ? :
>>>
>>> *Freeswitch & webrtc2sip working on my server.
>>>
>>> *SIPml5 Client issuing calls and working
>>>
>>> I tried also to write some php script to run from a client host , that
>>> calls 2 sip client and do the bridging.
>>>
>>> What I want to do now ? : I'm looking for a way to apply my business
>>> model automatically :
>>>
>>> 1- Calling agent and parking
>>>
>>> 2- Dialling customers and whenever it's picked up bridge to a free agent
>>>
>>> My questions :
>>>
>>> will it be possible to do this with only dialplans or I need to have
>>> some external script ?
>>>
>>> Where exactly I can use fs events ? I will need them on the php app to
>>> create control on dialling client parameters and for bridging.
>>>
>>> That seems a lot but I hope I will not be disappointed =)
>>>
>>> Thank you,
>>>
>>>
>>> ------------------------------
>>> _________________________________________________________________________
>>> Professional FreeSWITCH Consulting Services:
>>> consulting at freeswitch.org
>>> http://www.freeswitchsolutions.com
>>>
>>> 
>>> 
>>>
>>> Official FreeSWITCH Sites
>>> http://www.freeswitch.org
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>>>
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>>>
>>>
>>> --
>>> Ken
>>>
>>>
>>>
>>> *http://www.FreeSWITCH.org <http://www.FreeSWITCH.org>
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>>>
>>>
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>>>
>>> 
>>> 
>>>
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>>>
>>
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:
>> consulting at freeswitch.org
>> http://www.freeswitchsolutions.com
>>
>> 
>> 
>>
>> Official FreeSWITCH Sites
>> http://www.freeswitch.org
>> http://wiki.freeswitch.org
>> http://www.cluecon.com
>>
>> FreeSWITCH-users mailing list
>> FreeSWITCH-users at lists.freeswitch.org
>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
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>>
>>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> 
> 
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://wiki.freeswitch.org
> http://www.cluecon.com
>
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
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