[Freeswitch-users] EXCHANGE_ROUTING_ERROR with transfer and nested IVRs

[Michael Jerris]

Be very careful with this, as you could be killing any ability to break real call loops.  

Mike

On Sep 4, 2013, at 4:04 PM, Carlo Dimaggio <jaasmailing at gmail.com> wrote:

> Hi Michael,
> 
> I just solved the issue.
> My ITSP set the max_forward header to a low number (5) so FS dropped the packet in the nested IVR case (more than 5 transfers).
> I have forced the max_forward header to a higher number (65).
> 
> Thanks
> Carlo
> 
> 
> 
> Il 04/09/13 16.49, Michael Jerris ha scritto:
>> The useful error that should say why its doing this is truncated from the snippet of log you posted.  Can you post more log?
>> 
>> On Sep 4, 2013, at 8:15 AM, Carlo Dimaggio <jaasmailing at gmail.com> wrote:
>> 
>>> Hi All,
>>> 
>>> I have 2 IVR (ext 1200 and 1201) in which I don't use menu-sub action but menu-app-exec with transfer. (<entry action="menu-exec-app" digits="1" param="transfer 1201 XML domain"/>
>>> 
>>> I would like to navigate the tree in this way:
>>>     external phone (SIP Trunk) -> IVR 1200 -> (option 1) -> IVR 1201 -> (option 1) -> extension 201.
>>> 
>>> But there is a problem when IVR 1202 try to transfer the call to extension 201:
>>> 
>>> EXECUTE sofia/external/<EXT_Number>@<ITSP> bridge(user/201 at domain)
>>> [...]
>>> 2013-09-04 14:02:54.450559 [NOTICE] switch_ivr_originate.c:2651 Cannot create outgoing channel of type [user] cause: [EXCHANGE_ROUTING_ERROR]
>>> 2013-09-04 14:02:54.450559 [DEBUG] switch_ivr_originate.c:3622 Originate Resulted in Error Cause: 25 [EXCHANGE_ROUTING_ERROR]
>>> 2013-09-04 14:02:54.450559 [INFO] mod_dptools.c:3096 Originate Failed.  Cause: EXCHANGE_ROUTING_ERROR
>>> 
>>> 
>>> It is strange because when I navigate the tree from a local extension, all is fine (ext 200 -> IVR -> IVR -> ext 201).
>>> 
>>> What could be the problem? Some variable should be set/unset?
>>> 
>> 
>> 
>> 
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> _________________________________________________________________________
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> http://www.freeswitchsolutions.com
> 
> 
> 
> 
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> 
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