[Freeswitch-users] CRM and FreeSwitch

[Regis M]

Hi,
We're using FS for providing homeshoring call center solution in france via
http://www.web2contact.com/ (sorry, it's in french), and we're implemented
it into 2 others specifique sofware for doing click2call or incoming call
popup. We're switching from asterisk to freeswitch 3 years ago and it was a
good idea ;o)

You can contact me offlist if you want to know more.

Regards,

Regis


2013/1/24 Sean Devoy <sdevoy at bizfocused.com>

> Thanks for the replies and ideas Gabe and Avi.  It seems Ben is wrong and
> FS
> people may have some good ideas.
>
> Thanks for the scolding Ben, always helpful when requesting new ideas.
>
> -----Original Message-----
> From: freeswitch-users-bounces at lists.freeswitch.org
> [mailto:freeswitch-users-bounces at lists.freeswitch.org] On Behalf Of
> Gabriel
> Gunderson
> Sent: Wednesday, January 23, 2013 8:42 PM
> To: FreeSWITCH Users Help
> Subject: Re: [Freeswitch-users] CRM and FreeSwitch
>
> On Wed, Jan 23, 2013 at 6:00 PM, Sean Devoy <sdevoy at bizfocused.com> wrote:
> > A customer has asked if anyone has any experience integrating
> > FreeSwitch into a CRM (Customer Relationship Manager)?
> >
> > I am a little puzzled by the request.
>
> No need to be puzzled, this stuff is all over the place. Here's an example:
> http://www.five9.com/call-center-software/crm-integration.htm
>
> It's pretty valuable if done right (BTW, I'm not suggesting five9s does is
> right, I've never used them).
>
>
> Best,
> Gabe
>
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