<div dir="ltr"><div><div>Hi, <br></div>We're using FS for providing homeshoring call center solution in france via <a href="http://www.web2contact.com/">http://www.web2contact.com/</a> (sorry, it's in french), and we're implemented it into 2 others specifique sofware for doing click2call or incoming call popup. We're switching from asterisk to freeswitch 3 years ago and it was a good idea ;o)<br>
<br></div><div>You can contact me offlist if you want to know more.<br><br></div>Regards,<br><br>Regis<br></div><div class="gmail_extra"><br><br><div class="gmail_quote">2013/1/24 Sean Devoy <span dir="ltr"><<a href="mailto:sdevoy@bizfocused.com" target="_blank">sdevoy@bizfocused.com</a>></span><br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Thanks for the replies and ideas Gabe and Avi. It seems Ben is wrong and FS<br>
people may have some good ideas.<br>
<br>
Thanks for the scolding Ben, always helpful when requesting new ideas.<br>
<div class="HOEnZb"><div class="h5"><br>
-----Original Message-----<br>
From: <a href="mailto:freeswitch-users-bounces@lists.freeswitch.org">freeswitch-users-bounces@lists.freeswitch.org</a><br>
[mailto:<a href="mailto:freeswitch-users-bounces@lists.freeswitch.org">freeswitch-users-bounces@lists.freeswitch.org</a>] On Behalf Of Gabriel<br>
Gunderson<br>
Sent: Wednesday, January 23, 2013 8:42 PM<br>
To: FreeSWITCH Users Help<br>
Subject: Re: [Freeswitch-users] CRM and FreeSwitch<br>
<br>
On Wed, Jan 23, 2013 at 6:00 PM, Sean Devoy <<a href="mailto:sdevoy@bizfocused.com">sdevoy@bizfocused.com</a>> wrote:<br>
> A customer has asked if anyone has any experience integrating<br>
> FreeSwitch into a CRM (Customer Relationship Manager)?<br>
><br>
> I am a little puzzled by the request.<br>
<br>
No need to be puzzled, this stuff is all over the place. Here's an example:<br>
<a href="http://www.five9.com/call-center-software/crm-integration.htm" target="_blank">http://www.five9.com/call-center-software/crm-integration.htm</a><br>
<br>
It's pretty valuable if done right (BTW, I'm not suggesting five9s does is<br>
right, I've never used them).<br>
<br>
<br>
Best,<br>
Gabe<br>
<br>
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