[Freeswitch-users] CRM and FreeSwitch

[Ben Langfeld]

Ask your customer what they want to achieve? I'm not sure FreeSWITCH people
have any idea what they way.

Regards,
Ben Langfeld


On 24 January 2013 01:00, Sean Devoy <sdevoy at bizfocused.com> wrote:

> A customer has asked if anyone has any experience integrating FreeSwitch
> into a CRM (Customer Relationship Manager)?****
>
> ** **
>
> I am a little puzzled by the request.  I guess I am curious how it could
> be utilized.  Their current CRM is browser based, so I would assume they
> are looking for “Call this customer” functions and maybe ROBO-Calling.  Am
> I missing something else here?****
>
> ** **
>
> We have PC based code that will make their local Cisco phone pickup and
> dial a number selected from Outlook, etc.  That doesn’t even require FS.
> Maybe I am missing the big picture.  I am fairly sure we are not talking
> about predictive dialing and that whole can of worms.****
>
> ** **
>
> Thanks for your thoughts.****
>
> Sean****
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> 
> 
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://wiki.freeswitch.org
> http://www.cluecon.com
>
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
> http://www.freeswitch.org
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.freeswitch.org/pipermail/freeswitch-users/attachments/20130124/26d9549a/attachment-0001.html