[Freeswitch-users] How to enable dtmf prompt while in callcenter queue?

[Regis M]

Hi,

It's possible by binding digit action before entering in callcenter queue.
Try that :
<!-- Binding du dtmf 1 -->
        <action application="bind_digit_action"
data="myrealm,1,exec:transfer,1000 XML"/>
       [..]
      <action application="callcenter" data="support@***.net"/>

If you user hit DTMF 1 during waiting agent, it will be transferred to
extension 1000


You can also unbind DTMF if the call is answered
<!-- Unbind DTMF -->
        <action application="set"
data="bridge_pre_execute_aleg_app=clear_digit_action"/>
        <action application="set" data="bridge_pre_execute_aleg_data=all"/>

Regards,



2013/2/23 Wilsonbrett85 <brett at launch3.net>

> So I've got my callcenter setup working, using the following queue position
> announcement script: http://pastebin.com/sP3Gdq2g
>
> My dialplan looks like this:
> <action application="set" data="tts_engine=flite"/>
> <action application="set" data="tts_voice=kal"/>
> <action application="set"
> data="result=${luarun(callcenter-announce-position.lua ${uuid}
> support@***.net 15000)}"/>
> <action application="callcenter" data="support@***.net"/>
>
> I'm wondering if it's possible to allow the caller to press a key during
> the
> announcements to exit the callcenter queue and go straight to voicemail?
>
>
>
> --
> View this message in context:
> http://freeswitch-users.2379917.n2.nabble.com/How-to-enable-dtmf-prompt-while-in-callcenter-queue-tp7587914.html
> Sent from the freeswitch-users mailing list archive at Nabble.com.
>
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