<div dir="ltr"><div><div>Hi,<br><br></div>It's possible by binding digit action before entering in callcenter queue.<br>Try that :<br><!-- Binding du dtmf 1 --><br> <action application="bind_digit_action" data="myrealm,1,exec:transfer,1000 XML"/><br>
[..]<br> <action application="callcenter" data="support@***.net"/><br> <br></div><div>If you user hit DTMF 1 during waiting agent, it will be transferred to extension 1000<br><br></div>
<div><br></div>You can also unbind DTMF if the call is answered <br><div><!-- Unbind DTMF --><br></div><div> <action application="set" data="bridge_pre_execute_aleg_app=clear_digit_action"/><br>
<action application="set" data="bridge_pre_execute_aleg_data=all"/><br><br></div><div>Regards,<br><br></div></div><div class="gmail_extra"><br><br><div class="gmail_quote">2013/2/23 Wilsonbrett85 <span dir="ltr"><<a href="mailto:brett@launch3.net" target="_blank">brett@launch3.net</a>></span><br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">So I've got my callcenter setup working, using the following queue position<br>
announcement script: <a href="http://pastebin.com/sP3Gdq2g" target="_blank">http://pastebin.com/sP3Gdq2g</a><br>
<br>
My dialplan looks like this:<br>
<action application="set" data="tts_engine=flite"/><br>
<action application="set" data="tts_voice=kal"/><br>
<action application="set"<br>
data="result=${luarun(callcenter-announce-position.lua ${uuid}<br>
support@***.net 15000)}"/><br>
<action application="callcenter" data="support@***.net"/><br>
<br>
I'm wondering if it's possible to allow the caller to press a key during the<br>
announcements to exit the callcenter queue and go straight to voicemail?<br>
<br>
<br>
<br>
--<br>
View this message in context: <a href="http://freeswitch-users.2379917.n2.nabble.com/How-to-enable-dtmf-prompt-while-in-callcenter-queue-tp7587914.html" target="_blank">http://freeswitch-users.2379917.n2.nabble.com/How-to-enable-dtmf-prompt-while-in-callcenter-queue-tp7587914.html</a><br>
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