<div dir="ltr"><div><div>Hi,<br><br></div>It&#39;s possible by binding digit action before entering in callcenter queue.<br>Try that :<br>&lt;!-- Binding du dtmf 1 --&gt;<br>        &lt;action application=&quot;bind_digit_action&quot; data=&quot;myrealm,1,exec:transfer,1000 XML&quot;/&gt;<br>
       [..]<br>      &lt;action application=&quot;callcenter&quot; data=&quot;support@***.net&quot;/&gt;<br> <br></div><div>If you user hit DTMF 1 during waiting agent, it will be transferred to extension 1000<br><br></div>
<div><br></div>You can also unbind DTMF if the call is answered <br><div>&lt;!-- Unbind DTMF --&gt;<br></div><div>        &lt;action application=&quot;set&quot; data=&quot;bridge_pre_execute_aleg_app=clear_digit_action&quot;/&gt;<br>
        &lt;action application=&quot;set&quot; data=&quot;bridge_pre_execute_aleg_data=all&quot;/&gt;<br><br></div><div>Regards,<br><br></div></div><div class="gmail_extra"><br><br><div class="gmail_quote">2013/2/23 Wilsonbrett85 <span dir="ltr">&lt;<a href="mailto:brett@launch3.net" target="_blank">brett@launch3.net</a>&gt;</span><br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">So I&#39;ve got my callcenter setup working, using the following queue position<br>
announcement script: <a href="http://pastebin.com/sP3Gdq2g" target="_blank">http://pastebin.com/sP3Gdq2g</a><br>
<br>
My dialplan looks like this:<br>
&lt;action application=&quot;set&quot; data=&quot;tts_engine=flite&quot;/&gt;<br>
&lt;action application=&quot;set&quot; data=&quot;tts_voice=kal&quot;/&gt;<br>
&lt;action application=&quot;set&quot;<br>
data=&quot;result=${luarun(callcenter-announce-position.lua ${uuid}<br>
support@***.net 15000)}&quot;/&gt;<br>
&lt;action application=&quot;callcenter&quot; data=&quot;support@***.net&quot;/&gt;<br>
<br>
I&#39;m wondering if it&#39;s possible to allow the caller to press a key during the<br>
announcements to exit the callcenter queue and go straight to voicemail?<br>
<br>
<br>
<br>
--<br>
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