[Freeswitch-users] call queue

[Archana Venugopan]

Hi,

I have seen the below entries in callcenter wiki. Sorry to post a simple query here. Incase if I want to ring all phone sequentially according to the below information, I can give sequentially-by-agent-order.
Should I need to give this in dialplan xml or in autoload_config? Also can you please provide me how the syntax looks too. Many thanks.
Queues
Queues can only be configured in the XML configuration. They are only loaded once.
Distribution Strategy
String

Description

ring-all

Rings all agents simultaneously.

longest-idle-agent

Rings the agent who has been idle the longest.

round-robin

Rings the agent in position but remember last tried agent.

top-down

Rings the agent in order position starting from 1 for every member.

agent-with-least-talk-time

Rings the agent with least talk time.

agent-with-fewest-calls

Rings the agent with fewest calls.

sequentially-by-agent-order

Rings agents sequentially by tier & order.

random

Rings agents in random order



Regards,
Archana

From: freeswitch-users-bounces at lists.freeswitch.org [mailto:freeswitch-users-bounces at lists.freeswitch.org] On Behalf Of Avi Marcus
Sent: 05 February 2013 12:15
To: FreeSWITCH Users Help
Subject: Re: [Freeswitch-users] call queue

Check http://wiki.freeswitch.org/wiki/Mod_fifo or http://wiki.freeswitch.org/wiki/Mod_callcenter

mod_fifo is "simpler". mod_callcenter has some very advanced options for call routing that you may not need.

-Avi

On Tue, Feb 5, 2013 at 12:26 PM, Archana Venugopan <a.venugopan at mundio.com<mailto:a.venugopan at mundio.com>> wrote:
Hi,

Can you please tell me how can I enable call queue in freeswitch?

Regards,
Archana


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