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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D">Hi,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D">I have seen the below entries in callcenter wiki. Sorry to post a simple query here. Incase if I want to ring all phone sequentially according to the below
information, I can give sequentially-by-agent-order.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D">Should I need to give this in dialplan xml or in autoload_config? Also can you please provide me how the syntax looks too. Many thanks.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN" style="font-size:24.0pt">Queues
<o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN">Queues can only be configured in the XML configuration. They are only loaded once.
<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a name="Distribution_Strategy"></a><b><span lang="EN" style="font-size:18.0pt">Distribution Strategy
<o:p></o:p></span></b></p>
<table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0">
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<td style="padding:3.75pt 3.75pt 3.75pt 3.75pt">
<p class="MsoNormal"><b>String</b><o:p></o:p></p>
</td>
<td style="padding:3.75pt 3.75pt 3.75pt 3.75pt">
<p class="MsoNormal"><b>Description</b><o:p></o:p></p>
</td>
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<td style="padding:3.75pt 3.75pt 3.75pt 3.75pt">
<p class="MsoNormal">ring-all<o:p></o:p></p>
</td>
<td style="padding:3.75pt 3.75pt 3.75pt 3.75pt">
<p class="MsoNormal">Rings all agents simultaneously.<o:p></o:p></p>
</td>
</tr>
<tr>
<td style="padding:3.75pt 3.75pt 3.75pt 3.75pt">
<p class="MsoNormal">longest-idle-agent<o:p></o:p></p>
</td>
<td style="padding:3.75pt 3.75pt 3.75pt 3.75pt">
<p class="MsoNormal">Rings the agent who has been idle the longest.<o:p></o:p></p>
</td>
</tr>
<tr>
<td style="padding:3.75pt 3.75pt 3.75pt 3.75pt">
<p class="MsoNormal">round-robin<o:p></o:p></p>
</td>
<td style="padding:3.75pt 3.75pt 3.75pt 3.75pt">
<p class="MsoNormal">Rings the agent in position but remember last tried agent.<o:p></o:p></p>
</td>
</tr>
<tr>
<td style="padding:3.75pt 3.75pt 3.75pt 3.75pt">
<p class="MsoNormal">top-down<o:p></o:p></p>
</td>
<td style="padding:3.75pt 3.75pt 3.75pt 3.75pt">
<p class="MsoNormal">Rings the agent in order position starting from 1 for every member.<o:p></o:p></p>
</td>
</tr>
<tr>
<td style="padding:3.75pt 3.75pt 3.75pt 3.75pt">
<p class="MsoNormal">agent-with-least-talk-time<o:p></o:p></p>
</td>
<td style="padding:3.75pt 3.75pt 3.75pt 3.75pt">
<p class="MsoNormal">Rings the agent with least talk time.<o:p></o:p></p>
</td>
</tr>
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<td style="padding:3.75pt 3.75pt 3.75pt 3.75pt">
<p class="MsoNormal">agent-with-fewest-calls<o:p></o:p></p>
</td>
<td style="padding:3.75pt 3.75pt 3.75pt 3.75pt">
<p class="MsoNormal">Rings the agent with fewest calls.<o:p></o:p></p>
</td>
</tr>
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<td style="padding:3.75pt 3.75pt 3.75pt 3.75pt">
<p class="MsoNormal">sequentially-by-agent-order<o:p></o:p></p>
</td>
<td style="padding:3.75pt 3.75pt 3.75pt 3.75pt">
<p class="MsoNormal">Rings agents sequentially by tier & order.<o:p></o:p></p>
</td>
</tr>
<tr>
<td style="padding:3.75pt 3.75pt 3.75pt 3.75pt">
<p class="MsoNormal">random<o:p></o:p></p>
</td>
<td style="padding:3.75pt 3.75pt 3.75pt 3.75pt">
<p class="MsoNormal">Rings agents in random order<o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D">Archana<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D"><o:p> </o:p></span></p>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:
"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;
font-family:"Tahoma","sans-serif""> freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org]
<b>On Behalf Of </b>Avi Marcus<br>
<b>Sent:</b> 05 February 2013 12:15<br>
<b>To:</b> FreeSWITCH Users Help<br>
<b>Subject:</b> Re: [Freeswitch-users] call queue<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">Check <a href="http://wiki.freeswitch.org/wiki/Mod_fifo">http://wiki.freeswitch.org/wiki/Mod_fifo</a> or <a href="http://wiki.freeswitch.org/wiki/Mod_callcenter">http://wiki.freeswitch.org/wiki/Mod_callcenter</a><o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">mod_fifo is "simpler". mod_callcenter has some very advanced options for call routing that you may not need.<br clear="all">
<o:p></o:p></p>
<div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif"">-Avi</span><o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">On Tue, Feb 5, 2013 at 12:26 PM, Archana Venugopan <<a href="mailto:a.venugopan@mundio.com" target="_blank">a.venugopan@mundio.com</a>> wrote:<o:p></o:p></p>
<div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hi,<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Can you please tell me how can I enable call queue in freeswitch?<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Regards,<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Archana<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
</div>
</div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
_________________________________________________________________________<br>
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<p class="MsoNormal"><o:p> </o:p></p>
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