[Freeswitch-users] Transfer / Forward calls - from an operator to an extension after the call is picked

[Ravi]

Thanks Steve. I have a couple of Grandstream phones. The Grandstream 
phones work the same way as you have outlined in your mail. I do need 
some more phones for my office, and since you have mentioned about 
Polycom, I could try them this time.

Thanks again for the response.
Ravi


On 20/08/13 3:41 AM, Steven Schoch wrote:
> It seems that different phones behave differently regarding call 
> transfer. On our Polycom phones, you press Trans, which puts the 
> caller on hold and prompts for another number to dial. After you call 
> the extension, and talk to the 3rd party, you press Trans again. You 
> can't transfer a call that has been put on hold without taking it off 
> hold first.
>
> -- 
> Steve
>
>
> On Mon, Aug 19, 2013 at 1:23 PM, Nandy Dagondon <nandy1925 at gmail.com 
> <mailto:nandy1925 at gmail.com>> wrote:
>
>     Hi Ravi,
>
>     Nice to know it helped. What  you're describing is Supervised Call
>     Transfer. Locate your phone's HOLD and TRANSFER buttons.
>     1. Press HOLD to place the caller on-hold. She'll enjoy the music :-)
>     2. You'll hear a dialtone. Dial extension 1010. Talk to the 3rd party.
>     3. If she accepts it, press the TRANSFER button then hang-up.
>     4. If not, press the HOLD button to resume talking to the caller.
>
>
>
>
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