[Freeswitch-users] Transfer / Forward calls - from an operator to an extension after the call is picked

[Steven Schoch]

It seems that different phones behave differently regarding call transfer.
On our Polycom phones, you press Trans, which puts the caller on hold and
prompts for another number to dial. After you call the extension, and talk
to the 3rd party, you press Trans again. You can't transfer a call that has
been put on hold without taking it off hold first.

-- 
Steve


On Mon, Aug 19, 2013 at 1:23 PM, Nandy Dagondon <nandy1925 at gmail.com> wrote:

> Hi Ravi,
>
> Nice to know it helped. What  you're describing is Supervised Call
> Transfer. Locate your phone's HOLD and TRANSFER buttons.
> 1. Press HOLD to place the caller on-hold. She'll enjoy the music :-)
> 2. You'll hear a dialtone. Dial extension 1010. Talk to the 3rd party.
> 3. If she accepts it, press the TRANSFER button then hang-up.
> 4. If not, press the HOLD button to resume talking to the caller.
>
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