[Freeswitch-users] Transfer / Forward calls - from an operator to an extension after the call is picked

Nandy Dagondon nandy1925 at gmail.com
Mon Aug 19 07:54:16 MSD 2013


Hi,

1. Copy your working dialplan entry.
2. Add <condition field="caller_id_number" data="4302000"/>
3. Change the bridge/transfer application to connect to the operator

Take note to place the above entry ahead of your working entry. I hope this
helps.
/Nandy


On Sun, Aug 18, 2013 at 8:01 PM, Ravi <sravi123 at yahoo.com> wrote:

> Hello Everyone !
>
> I have successfully configured my PRI connection. I am able to send and
> receive calls. Now I am trying to have an operator handle one number - say
> 4302000. When any call is received the operator will talk to the caller and
> need to transfer the call to an extension. I tried looking at dialplan
> documentation, and I think I find only instances where the transfer is done
> within the program and not when some one picks up the call.
>
> Can some one please point me to right place/ documents where I can find
> information regarding this.
>
> I did find a link with some similar request, but the information is
> limited.
>
> http://lists.freeswitch.org/pipermail/freeswitch-users/2012-October/088579.html
>
> Thanks for your help.
> Ravi
>
>
>
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