[Freeswitch-users] Help needed in a Contact Center solution

[Michael Collins]

Don't forget about our two books:
http://link.packtpub.com/nuIOlX
https://www.packtpub.com/freeswitch-1-0-6-build-robust-high-performance-telephony-systems/book

They discuss items 1 and 2 in pretty good detail, especially chapter 6 of
the "bridge" book (it has a bridge on the cover)
-MC

On Thu, Sep 27, 2012 at 5:53 AM, Gabriel Gunderson <gabe at gundy.org> wrote:

> On Thu, Sep 27, 2012 at 6:32 AM, Nitin Tomer <ntomer at newgen.co.in> wrote:
> > 1. An end-customer calls, the call is handled by mod_ivr.
> > 2. Customer is presented with a menu, she makes selection and also enters
> > some identification. Her call is parked on a pre-decided extension and an
> > entry is made in a database for this call. This entry will hold the
> > selections made by the caller and the extension where call is parked.
>
> <SNIP>
>
> > Please guide me on how can do points 1 & 2.
>
> 1)
> http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_ivr#General_Concept
> 2) http://wiki.freeswitch.org/wiki/Mod_db#mod_db ?
>
>
> Gabe
>
> _________________________________________________________________________
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>
> 
> 
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-- 
Michael S Collins
Twitter: @mercutioviz
http://www.FreeSWITCH.org
http://www.ClueCon.com
http://www.OSTAG.org
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