[Freeswitch-users] Help needed in a Contact Center solution

[Gabriel Gunderson]

On Thu, Sep 27, 2012 at 6:32 AM, Nitin Tomer <ntomer at newgen.co.in> wrote:
> 1. An end-customer calls, the call is handled by mod_ivr.
> 2. Customer is presented with a menu, she makes selection and also enters
> some identification. Her call is parked on a pre-decided extension and an
> entry is made in a database for this call. This entry will hold the
> selections made by the caller and the extension where call is parked.

<SNIP>

> Please guide me on how can do points 1 & 2.

1) http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_ivr#General_Concept
2) http://wiki.freeswitch.org/wiki/Mod_db#mod_db ?


Gabe